Account Manager

Job purpose: Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa, lifestyle brands, and similar partners) to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration. The role focuses on transforming vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships, while also identifying and onboarding new brands through a structured pipeline. Responsibilities: 1. Vendor Relationship Management - Own day-to-day communication with assigned vendors. - Build long-term, trust-based partnerships with clear points of contact. - Conduct regular check-ins (weekly / bi-weekly) with vendors. - Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs). 2. Item Availability & Follow-Up - Track availability of all add-on SKUs. - Follow up on low-stock or at-risk items before shortages occur with warehouse team. - Confirm lead times and replenishment schedules. - Ensure discontinued or replaced items are communicated early. 4. Storage & Stock Model Coordination - Work with Operations to define storage models per vendor: - Vendor-held stock - The X warehouse stock - Consignment stock - Ensure agreed stock quantities are respected. - Track aging stock and slow movers. 5. Pricing & Commercial Terms - Ensure updated price lists are always available. - Flag margin risks to management. 6. Quality & Packaging Control - Ensure items meet The X quality and brand standards. - Coordinate packaging improvements when needed. - Handle quality complaints with vendors and ensure closure. 7. Data & Reporting - Maintain SKU lists and vendor master data in system. - Prepare weekly reports covering: - Stock status - Risks - New items - Operational issues - Prepare monthly vendor performance summaries. 8. New Brand Acquisition & Pipeline Management - Identify and approach new brands aligned with The X positioning. - Build and manage a structured pipeline for potential vendors and partners. - Conduct partnership meetings, negotiations, and onboarding discussions. - Track pipeline stages from lead → negotiation → onboarding → live. - Coordinate with internal teams to ensure smooth brand launches and activation.

Vendor Relationship Management: Own day-to-day communication with assigned vendors. Build long-term, trust-based partnerships with clear points of contact. Conduct regular check-ins (weekly / bi-weekly) with vendors. Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs). Item Availability & Follow-Up: Track availability of all add-on SKUs. Follow up on low-stock or at-risk items before shortages occur with warehouse team. Confirm lead times and replenishment schedules. Ensure discontinued or replaced items are communicated early. Storage & Stock Model Coordination: Work with Operations to define storage models per vendor: Vendor-held stock, The X warehouse stock, Consignment stock. Ensure agreed stock quantities are respected. Track aging stock and slow movers. Pricing & Commercial Terms: Ensure updated price lists are always available. Flag margin risks to management. Quality & Packaging Control: Ensure items meet The X quality and brand standards. Coordinate packaging improvements when needed. Handle quality complaints with vendors and ensure closure. Data & Reporting: Maintain SKU lists and vendor master data in system. Prepare weekly reports covering: Stock status, Risks, New items, Operational issues. Prepare monthly vendor performance summaries. New Brand Acquisition & Pipeline Management: Identify and approach new brands aligned with The X positioning. Build and manage a structured pipeline for potential vendors and partners. Conduct partnership meetings, negotiations, and onboarding discussions. Track pipeline stages from lead → negotiation → onboarding → live. Coordinate with internal teams to ensure smooth brand launches and activation.