Lobby Ambassador

Rixos Marina Abu Dhabi Welcome guests with warmth and professionalism upon arrival and departure. Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. Anticipate guest needs and provide personalized service to create memorable experiences. Escort VIPs, long-stay guests, and special occasion guests when required. Maintain a visible presence in the lobby and public areas to proactively engage with guests. Assist guests with transportation arrangements, restaurant reservations, and other requests. Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Previous guest service experience required Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal communication skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team  Ability to focus attention on guest needs, remaining calm and courteous at all times

Welcome guests with warmth and professionalism upon arrival and departure. Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. Anticipate guest needs and provide personalized service to create memorable experiences. Escort VIPs, long-stay guests, and special occasion guests when required. Maintain a visible presence in the lobby and public areas to proactively engage with guests. Assist guests with transportation arrangements, restaurant reservations, and other requests. Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. Promote hotel facilities, services, dining outlets, wellness offerings, and special events.