Duty Manager

Rixos Al Mairid Ras Al Khaimah Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management.. Key Responsibilities: • Operational Oversight: Supervise hotel departments during assigned shifts. • Guest Relations: Address and resolve guest concerns and service requests. • Coordination: Liaise with department heads to ensure seamless service. • Incident Management: Respond to emergencies and document incidents. • Reporting: Compile shift reports and communicate key updates to management.

Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel. Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field. Strong leadership, problem-solving, guest relations, and complaint-handling skills. Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS). Ability to work flexible shifts, including weekends and public holidays.

Operational Oversight: Supervise hotel departments during assigned shifts. Guest Relations: Address and resolve guest concerns and service requests. Coordination: Liaise with department heads to ensure seamless service. Incident Management: Respond to emergencies and document incidents. Reporting: Compile shift reports and communicate key updates to management.