Front Office Supervisor

Novotel Dubai Al Barsha Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out. Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service Monitor and maintain appropriate standards of conduct among team members Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days Report operational defects and guest-related issues to management promptly Conduct and oversee training and cross-training initiatives within the department Promote hotel facilities and identify opportunities to enhance guest experiences through upselling Ensure smooth communication between shifts and departments Resolve guest complaints and concerns efficiently and professionally Implement and maintain front office systems and procedures to optimize efficiency

Proven experience in a front office or customer service role, preferably in the hospitality industry Strong leadership and team management skills Service-focused personality with a commitment to guest satisfaction Proficiency in Opera or similar property management systems Fluency in English; additional languages are a plus Excellent problem-solving abilities and attention to detail Strong communication and interpersonal skills Ability to work effectively in a fast-paced, dynamic environment Knowledge of hospitality industry best practices and standards Experience in training and developing team members Ability to multitask and prioritize effectively Flexibility to work various shifts, including weekends and holidays Bachelor's degree in Hospitality Management or related field preferred (not mandatory)

Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines; greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service; monitor and maintain appropriate standards of conduct among team members; assist in controlling and maintaining staffing records, including overtime, vacations, and personal days; report operational defects and guest-related issues to management promptly; conduct and oversee training and cross-training initiatives within the department; promote hotel facilities and identify opportunities to enhance guest experiences through upselling; ensure smooth communication between shifts and departments; resolve guest complaints and concerns efficiently and professionally; implement and maintain front office systems and procedures to optimize efficiency