Room Service Order Taker

Rixos The Palm Hotel & Suites Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person. Perform as per Rixos standards. Be fully aware of the Rixellence for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments Is aware of the daily activities and has product knowledge of all the hotel facilities To have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis. To maintain professional confidentiality and never disclose any secrets pertaining to the Company. To ensure that the product standards are followed as trained. When on a phone with a guest, to address a guest (in accordance with the time) either by good morning, good afternoon or good evening. Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone. Responsible for opening and closing the check. To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc. Full knowledge of menu items Clean the order taker’s booth. Follows the standard orders of the long stay guests. To use guest names whenever appropriate. Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. Other duties as assigned. Assist in Task Force Teams for new openings. Carry out any other reasonable task (which may not be stated here) as requested.

Minimum 1 year experience in a similar role or experience as a telephone operator / call centre Excellent communication and organizational skills Must be responsible & reliable Work well under pressure in a fast-paced environment Must be able to work well in a team environment Preferably with previous F&B experience an asset in a 4-5star hotel Previous Micros experience an asset, but not required (training provided)

Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person. Perform as per Rixos standards. Be fully aware of the Rixellence for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Is aware of the daily activities and has product knowledge of all the hotel facilities. To have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis. To maintain professional confidentiality and never disclose any secrets pertaining to the Company. To ensure that the product standards are followed as trained. When on a phone with a guest, to address a guest (in accordance with the time) either by good morning, good afternoon or good evening. Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone. Responsible for opening and closing the check. To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc. Full knowledge of menu items Clean the order taker’s booth. Follows the standard orders of the long stay guests. To use guest names whenever appropriate. Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. Other duties as assigned. Assist in Task Force Teams for new openings. Carry out any other reasonable task (which may not be stated here) as requested.