Guest Service Agent

Grand Plaza Mövenpick Media City We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out. Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression Manage guest inquiries, requests, and concerns promptly and courteously Process check-outs and handle billing accurately, ensuring a smooth departure experience Coordinate with other departments to fulfill guest needs and resolve any issues Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue Handle reservations and room assignments efficiently Maintain the front desk area in a clean and organized manner Assist with administrative tasks such as report generation and inventory management Ensure compliance with hotel policies and safety procedures at all times

Previous experience in a similar guest service role, preferably in a hotel or hospitality setting Strong written and verbal communication skills in English;  Fluency in Arabic, both written and spoken, is required Excellent interpersonal skills with the ability to interact professionally with guests and team members Proven ability to multitask and manage time effectively in a fast-paced environment Detail-oriented with a commitment to accuracy in all aspects of work Proficiency in hotel management systems and basic computer skills Flexibility to work various shifts, including evenings, weekends, and holidays Ability to remain calm and empathetic when handling guest concerns or complaints Knowledge of UAE culture and customs is beneficial High school diploma or equivalent; hospitality-related education is a plus Positive attitude and enthusiasm for delivering exceptional customer service