Hostess

Sofitel Dubai Downtown Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP’s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu’s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints and insuring guest satisfaction and inform Outlet Manager. Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

2-4 years’ experience in service or hostess position Strong guest and employee interpersonal skills Guest experience centric Good beverage/wine knowledge Fluent in English

Maintain knowledge of dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code; handle reservations and cancellations; communicate changes to management; monitor own assignments; ensure menus and check folders are stocked and organized; keep hostess stand clean; review reservation book and pre-assign tables; greet guests; seat guests according to floor plan; respond to guest inquiries about hotel services; handle guest complaints and inform Outlet Manager; monitor guest reactions and confer with management to ensure satisfaction.