Front Office Supervisor (Saudi Only)

Sofitel Jabal Omar Makkah (Opening Soon) Oversee and coordinate all front office operations, including reception, concierge, and guest services Supervise, train, and mentor front office staff to maintain high-quality service standards Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Ensure accurate and timely completion of all front office administrative tasks Collaborate with other departments to provide seamless guest experiences Monitor and maintain front office inventory and supplies Implement and uphold hotel policies and procedures Assist in creating work schedules and managing staff performance Stay updated on local events and attractions to provide guests with relevant information

Motivator and Proactive People person & a team player Positive attitude and well-spoken Organized & result driven Open-minded Displays initiative Commitment to professional values Thinking out of the box · Proficient in the English and Arabic (verbal & written) · Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective · Must be flexible in terms of working hours · A hospitality diploma is an asset · Knowledge of Property Management System and Windows · Prior experience in customer service an asset · Proven ability to handle cash effectively and accurately EXPERIENCE · Minimum 1 year supervisory experience in luxury hotel