Hostess - Laguna Beach Restaurant & Bar

Sofitel Dubai The Palm Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP’s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu’s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Greet guests at the entrance and seat them according to the floor plan. Present open menu to guests and ensure tables are set for service. Manage reservations and cancellations, pre-assign designated tables, and communicate changes to management. Maintain knowledge of dining room layout, table/seat/section numbers, and service procedures. Monitor and ensure hostess stand cleanliness and organization, as well as review reservation book and handle special requests. Anticipate busy periods and manage waiting lines, respond promptly to guests' needs, and uphold departmental standards for service. Ensure that all menus and check folders are stocked and clean. Answer telephone with proper etiquette, take reservations, and relay changes to the team as they arise.