Bell Captain

SLS RED SEA At SLS The Red Sea , every arrival sets the tone and every departure leaves a lasting impression. As Bell Captain , you will lead the Bell team in creating smooth, welcoming, and memorable guest experiences from the moment guests arrive at the resort until the moment they leave. Working closely with the Concierge, Front Office, and Valet teams , you will oversee daily Bell Desk operations, luggage handling, guest assistance, and transportation coordination. With a hands-on leadership style and a strong presence across the lobby and arrival areas, you will guide the team to deliver service with warmth, confidence, and the distinctive personality of SLS The Red Sea . Key Responsibilities Lead and supervise the daily operations of the Bell team, ensuring smooth and consistent service across all guest arrivals and departures. Maintain a visible and engaging presence in the lobby, driveway, and resort arrival areas, supporting guests and colleagues throughout the shift. Personally welcome and assist guests upon arrival and departure, creating memorable first and last impressions. Oversee luggage handling, storage, delivery, and collection, ensuring all items are handled securely, accurately, and efficiently. Ensure proper luggage tagging, logging, tracking, and storage procedures are followed at all times. Coordinate closely with Front Office and Concierge teams to support guest arrivals, departures, room moves, and other guest requirements. Assist with transportation arrangements, including airport transfers, private transfers, and other guest mobility requirements. Coordinate with Valet and transportation teams to ensure smooth guest movements and efficient arrivals and departures. Stay informed of VIP arrivals, repeat guests, special requests, and individual preferences to support personalized service. Provide accurate and engaging information about resort facilities, dining venues, activities, experiences, Shura Island , and the wider Red Sea destination. Handle guest inquiries, requests, and concerns professionally, ensuring appropriate action and follow-up. Supervise the secure storage of guest luggage and personal belongings while maintaining accurate records. Ensure bell carts, luggage rooms, storage areas, and related equipment are clean, organized, secure, and ready for operation. Maintain the presentation and organization of the lobby, resort entrance, arrival areas, and Bell Desk in line with SLS standards. Conduct team briefings and provide ongoing guidance on service standards, safety procedures, guest engagement, and daily resort operations. Coach and support Bell team members, providing real-time feedback and identifying opportunities for development. Monitor team performance and ensure colleagues consistently demonstrate professional grooming, conduct, and guest engagement. Ensure guest requests and related tasks are properly recorded, tracked, and followed through using the relevant resort systems. Coordinate closely with Concierge, Front Office, Guest Relations, Valet, Security, Housekeeping, and other resort departments to ensure seamless service delivery. Ensure all safety, security, guest privacy, and luggage-handling procedures are followed consistently. Support the preparation of Bell Desk operational reports, guest feedback, and relevant team updates when required. Support the Rooms team with operational requirements and continuous improvement of the overall guest arrival and departure experience.

Minimum of 2 years of experience within Bell Desk, Front Office, Concierge, or Guest Services, preferably within a luxury or lifestyle resort environment. Previous supervisory or team leadership experience is preferred. Strong guest service and interpersonal skills with a warm, confident, and proactive approach. Excellent communication skills in English; Arabic or additional languages are an advantage. Working knowledge of Opera PMS , guest request management systems, or similar hospitality technology is preferred. Good knowledge of transportation arrangements, destination experiences, and guest activities. Strong organizational skills with excellent attention to detail and follow-through. Ability to lead, coach, and motivate a team while remaining hands-on during busy operations. Physically able to assist with luggage handling and remain active for extended periods. Flexible to work varying shifts, weekends, and public holidays according to resort operational requirements.

Lead and supervise the daily operations of the Bell team, ensuring smooth and consistent service across all guest arrivals and departures. Maintain a visible presence in the lobby and arrival areas, assist guests, and support colleagues. Welcome and assist guests on arrival and departure. Oversee luggage handling, tagging, logging, storage, and delivery. Coordinate with Front Office and Concierge for guest movements, room moves, and other needs. Arrange transportation including airport and private transfers. Coordinate with Valet and transportation teams for smooth arrivals/departures. Stay informed of VIP arrivals and personal preferences to provide personalized service. Provide information about resort facilities, dining, activities, Shura Island, and the Red Sea destination. Handle guest inquiries and follow up appropriately. Supervise secure luggage storage and maintain records. Ensure bell carts and storage areas are clean and secure. Maintain lobby and Bell Desk presentation per standards. Conduct team briefings and provide ongoing guidance on service standards, safety, and operations. Coach and support team members with real-time feedback. Monitor performance and grooming/guest engagement. Record and track guest requests using resort systems. Coordinate with various departments to ensure seamless service delivery. Ensure safety, security, privacy, and luggage-handling procedures are followed. Support Bell Desk reports, guest feedback, and team updates as required. Support Rooms team with operational needs and continuous improvement of arrival/departure experiences.