Lobby Butler -Saudi Nationals

Sofitel Shahd Al Madinah Welcome, assist, and farewell guests with warmth and professionalism. Anticipate guests’ needs and preferences. Provide personalized and luxury service throughout the stay. Handle guest requests and special arrangements discreetly. Assist VIP guests and organize special occasions. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. Provide information about hotel facilities, services, and local attractions. Handle guest concerns professionally and ensure prompt resolution. Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Minimum 0-2 years of experience as a butler or in a similar role within the luxury hospitality industry Proven supervisory experience in managing a team of service professionals Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments Strong leadership abilities and a talent for mentoring and developing staff Proficiency in household management software and MS Office suite Exceptional attention to detail and problem-solving skills Superior time management and multitasking abilities In-depth knowledge of etiquette, protocol, and luxury service standards Familiarity with Middle Eastern customs and etiquette is highly advantageous High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred Professional butler certification is a plus Fluency in English and either Turkish or French is required. Proficiency in Arabic is highly desirable Flexibility to work varying shifts, including weekends and holidays Ability to maintain confidentiality and exercise discretion at all times

Welcome, assist, and farewell guests with warmth and professionalism. Anticipate guests’ needs and preferences. Provide personalized and luxury service throughout the stay. Handle guest requests and special arrangements discreetly. Assist VIP guests and organize special occasions. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. Provide information about hotel facilities, services, and local attractions. Handle guest concerns professionally and ensure prompt resolution. Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality.