Night Front Office Agent

Raffles The Palm Dubai We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Front Office Agent . Reporting to the Front Office Supervisor. The Front Office Agent is responsible for managing all activities relevant to the Front Desk, including reception, check-in and check-out, cashiering, foreign exchange, and assisting guests with their inquiries. At Raffles, the Front Office Agent is more than the first and last point of contact for our guests. This role is about creating a seamless, warm, and personalized arrival and departure experience while ensuring every guest feels welcomed, valued, and well cared for throughout their stay. The Front Office Agent is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards and elegance that define the Raffles experience. KEY ROLES & RESPONSIBILITIES Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests’ personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Attend to guests’ request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure front desk work area is kept clean and in an orderly state at all times Is fully aware of the Credit policy Adhere to OH&S policies and procedures Perform related duties and special projects assigned

Post Secondary Education or relevant qualifications in Hotel Management Minimum 2 years Guest Relations experience preferably in a four or five star hotel   PERSONAL ATTRIBUTES Strong written and verbal communication skill in English Able to develop rapport with and gain support from Colleagues and Management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all guests and patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment   AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected

Register and room all guest arrivals according to established procedures. Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system. Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guests’ personal and travelers checks and assist with currency exchange. Keep abreast of all modifications to accounting policies and procedures. Attend to guests’ request of using the service of safety box at all times. Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs. Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist. Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property. Ensure that the guests depart the hotel with a positive impression of hotel service. Perform the audit balances and prepare all reports for audit in an orderly fashion. When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals. Maintain comprehensive knowledge of standard reservation procedures. Maintain exemplary department standards of behavior and appearance and attitude. Ensure front desk work area is kept clean and in an orderly state at all times. Is fully aware of the Credit policy. Adhere to OH&S policies and procedures. Perform related duties and special projects assigned.