Guest Relations Officer / Receptionist

Queen Elizabeth 2 Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction. Manage and greet all guests, monitor and resolve all requests. Perform check IN/OUT of guests using Opera system. Welcome and greet guests, answer inquiries and incoming calls. Prepare occupancy and guests report Maintain group and individual arrival report daily. Inform guests of hotel rates and services and create/cancel/confirm reservations. Check and manage room allocation. Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests. Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE. Proficiency in Opera and Microsoft  Fluency in English; additional languages are a plus Excellent communication and organizational skills

Evaluate occupancy status and coordinate with departments (reservations, sales, housekeeping) to ensure guest satisfaction. Greet and manage all guests; handle requests. Perform check-in/check-out using Opera system. Welcome guests, answer inquiries and incoming calls. Prepare occupancy and guest reports; maintain group and individual arrival reports. Inform guests of hotel rates and services; create/cancel/confirm reservations. Check and manage room allocation. Ensure compliance with key control policies and manage safe deposit boxes for guests. Coordinate with concierge for guest services and maintain knowledge of emergency procedures; evaluate daily credit limit reports and manage room availability efficiently.