Restaurant Hostess

Raffles Dubai We invite you to join the world of luxury hospitality at Raffles Duba i as our new Restaurant Hostess to provide an appropriate welcome at Azur Restaurant and Solo Italian Restaurant for guests, to handle table reservations and effectively control the flow of guests. This position reports to Supervisor. KEY ROLES & RESPONSIBILITIES Provide a warm and friendly welcome, leading guests and seating them at their table Take telephone bookings and maintain a clear and organized reservations Assist in the set-up of tables and displays Maintain and update guest database To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager To undertake service training lead by the outlet Departmental Trainer/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc. Maintain cleanliness of hostess station and surrounding areas, as well as of all menus Maintain good working relationship with own colleagues, and all other departments Correct preparation of all necessary operational material in the back office Learn safety, sanitation and hygiene policies Present check to guests and perform cashiering function if needed Effectively control guest flow in the restaurant ensuring maximum turnover Train staff in hostess standards Ensure the restaurant is ready to receive guests prior to opening and that both staff and tables are ready in line with opening standards Carry out any other duties as and when assigned by the Management of the Hotel Assist other Food & Beverage Outlets in their operations within peak times when needed

What will you bring to this role?  PERSONAL ATTRIBUTES Excellent reading, writing and oral proficiency in English Well-presented and professionally groomed at all times Strong interpersonal skills and able to establish a good rapport with guests  Computer knowledge (Microsoft Excel, Word, PowerPoint)  Eagerness to learn and share knowledge with the Team Embrace the Raffles brand promise and luxury in your role and in all your interactions.  Foster an inclusive environment where every individual feels valued and respected  QUALIFICATIONS Secondary education EXPERIENCE 1 year Hotel experience in F&B

Provide a warm and friendly welcome, leading guests and seating them at their table; Take telephone bookings and maintain a clear and organized reservations; Assist in the set-up of tables and displays; Maintain and update guest database; Ensure knowledge and implementation of LQA and Hotel Standards; Attend to guests and resolve complaints, reporting incidents to Supervisor/Assistant Manager/Manager; Participate in service training to ensure capability in service standards; Maintain reports related to the outlet; Support the service team during peak times (section holding, coffee station, back area, mis en place); Maintain cleanliness of hostess station and menus; Build good relations with colleagues and other departments; Ensure preparation of operational materials in the back office; Learn safety, sanitation and hygiene policies; Present checks and perform cashiering if needed; Effectively control guest flow for maximum turnover; Train staff in hostess standards; Ensure the restaurant is ready to receive guests prior to opening; Carry out other duties as assigned by management; Assist other Food & Beverage Outlets during peak times.