ReConnect Membership Coordinator

Fairmont The Palm Consistently offer professional, friendly and engaging service Assist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offerings Assist guest with the check-in to facilities Assist guests with product information and retail sales Provide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offerings Assist guest with payment collection for their respective membership Prepare agreement as per requirements Brief the guest about his benefits as part of his membership Being able to solve guests issues, concerns Follow departmental policies and procedures Follow all safety and sanitation policies Report any problems or questions to ReConnect Assistant manager Maintain membership database Maintain membership records Respond in a professional manner to members enquires and assisting with any requests with regards to their membership Consolidate monthly reporting of all membership activities To report anything which may be a Health & Safety hazard Other duties as assigned

Previous experience in luxury hotel environment desirable but not essential High School diploma, vocational training and/or 1 year work experience. Fluent in English (written & verbal) essential. Friendly and pleasant disposition with people interaction skills. Highly level of personal cleanliness and grooming. Previous Fitness center experience preferred CPR and First Aid certification preferred Excellent communication and organizational skills Russian speaker Attention to details High problem solving ability

Consistently offer professional, friendly and engaging service. Assist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offerings. Assist guest with the check-in to facilities. Assist guests with product information and retail sales. Provide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offerings. Assist guest with payment collection for their respective membership. Prepare agreement as per requirements. Brief the guest about his benefits as part of his membership. Being able to solve guests issues, concerns. Follow departmental policies and procedures. Follow all safety and sanitation policies. Report any problems or questions to ReConnect Assistant manager. Maintain membership database. Maintain membership records. Respond in a professional manner to members enquires and assisting with any requests with regards to their membership. Consolidate monthly reporting of all membership activities. To report anything which may be a Health & Safety hazard. Other duties as assigned.