Assistant Manager - IT

Main Duties Administration - Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration. - Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes. - Ensures the availability of any stationery or consumables required by any IS systems. - Ensures that all licenses are complete and up-to-date. - Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems. - Conducts regular Departmental Communication Meetings. Customer Service - Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. - Ensures all Information Systems employees provide a courteous and professional service at all times. - Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. - Maintains positive guest and colleague interactions with good working relationships. Financial - Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. - Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual. - Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees. - Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled. - Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. - Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. Operational - Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas. - Assist authorised users in relation to operation of the hotel’s IS system hardware, various modules and supporting personal computers. - Coordinates timely repair and return to service any faulty systems or items of equipment. - Establishes and implements procedures to ensure backup of data in any IS system. - Rebuilds data corrupted by either hardware or software faults. - Coordinates the timely handling of any software fault reports or enhancement requests. - Sets up emergency procedures to continue the operation of the hotel in the event of system failure. - Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel. - Establishes necessary security measures to prevent unauthorised access to the IS systems. - Provides technical assistance to internal and external audit employees. Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose. Personnel - Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees. - Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. - Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. - Conducts annual Performance Development Discussions with employees and supports them in their professional development goals. - Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. - Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. - Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. - Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. - Ensures that employees follow all hotel, company a

Lead and manage the Information Systems department to ensure guest satisfaction and adherence to Hyatt standards. Develop and maintain the Department Operations Manual; ensure licenses are up-to-date; keep hotel IS software current; conduct regular Departmental Communications Meetings; provide professional IT support to employees and guests; assist with the Finance Business Plan and departmental budget; drive productivity and energy efficiency; implement backup, data recovery, and security procedures; coordinate repair and maintenance of IS systems and equipment; support audits and maintenance of clean databases; recruit, train, coach, and evaluate IS staff; ensure compliance with hotel policies and grooming standards; manage IT-related emergency procedures and manuals; collaborate with Sales, Marketing, and Operations to maintain relevant databases.