Admin - Booking

Admin - Booking Job Details | theredsead By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Skip to main content Language English View Profile Home Job Opportunities Language English View Profile Home Job Opportunities Home Job Opportunities Language English View Profile Search by Keyword Show More Options Loading... Department All Apply now » Admin - Booking Division: Sports and Entertainment Department: Support Services Company: Sports and Entertainment Company From Land to Sea – Active Experiences in Nature’s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG) , responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination . RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea , adventure activities via Akun , and leisure experiences delivered by WAMA .RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030 , supporting the Kingdom’s ambition to become a global leader in regenerative tourism. Job Purpose The Admin Assistant – Booking will provide administrative and booking support for RSSE (AKUN, WAMA, GALAXEA) experiences and guest experience activities. The role is responsible for maintaining accurate booking records, coordinating guest enquiries, updating schedules and availability, supporting communication between guests and operations teams, and helping ensure a smooth and professional booking experience from enquiry through completion. Job Responsibilities Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama and Galaxea. Receive, log, and respond to booking enquiries in a timely and professional manner. Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately. Prepare and send booking confirmations, updates, and relevant information to guests and internal teams. Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated. Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information. Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters. Monitor and manage e-mail address of the different brands. Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details. Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service. Follow up with guests or internal teams where required to support feedback collection and service improvement. Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements. Support coordination with relevant departments to ensure a seamless booking and guest experience process. Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency. Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate. Policies, Systems, Processes, Procedures, Standards and Reports Follow all relevant RSSE and functional policies, processes, standard operating procedures, and instructions. Prepare accurate and timely booking updates, trackers, and reports to support operational and management requirements. Maintain confidentiality and accuracy when handling guest, booking, and operational information. Safety, Quality & Environment Apply relevant safety, quality, and environmental management requirements when coordinating booking information and guest communications. Ensure operational teams receive accurate details needed to support safe and high-quality activity delivery. Continuous Improvement Contribute to improvements in booking administration, guest communication, data tracking, and reporting processes. Share observations or recurring booking issues with the line manager to support better planning and service delivery. Job Requirements Experience and Capabilities High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred. Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role. Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination ope

High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service is preferred. Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role.

Support day-to-day administration of guest bookings for RSSE activities and experiences. Receive, log, and respond to booking enquiries. Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations. Prepare and send booking confirmations and updates to guests and internal teams. Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated. Monitor schedules to avoid duplicates or incomplete information. Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters. Manage brand-specific emails. Assist guests with booking changes, cancellations, and general enquiries while maintaining high standards of customer service. Follow up on feedback and ensure documentation and records are organized. Promote RSSE activities and experiences as appropriate.