Senior IT Engineer (Saudi National)

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is looking for an exceptionally talented Senior IT Engineer (Saudi National) to join our team. What You'll Be Doing: - Provide first-line support to users who contact the help desk by phone or email. - Respond to calls and emails from end users who need assistance throughout the day, troubleshooting help desk tickets for both on-site and remote users. - Investigate user problems, identify their causes, determine possible solutions, and test and implement appropriate resolutions. - Troubleshoot applications to identify and correct malfunctions and other operational issues. - Research and analyze trends in help desk tickets submitted by team members. - Assist with network and PC preventive maintenance activities and maintain company antivirus systems to help ensure data integrity. - Coordinate daily IT requests, including adding and deleting users, maintaining email groups, and handling other miscellaneous IT-related requests. What Required Skills You'll Bring: - Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related technical discipline is preferred. - +8 years of experience working in a technical operations or IT support environment is preferred. - Experience with user software testing, evaluation, and operational procedures in a networked environment is strongly preferred. - Ability to provide effective support to both on-site and remote users. - Strong computer skills and the ability to troubleshoot, diagnose, and resolve issues before escalating them. - Strong communication, analytical, and problem-solving skills. - Ability to work effectively both independently and as part of a team. Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related technical discipline is preferred. +8 years of experience working in a technical operations or IT support environment is preferred. Experience with user software testing, evaluation, and operational procedures in a networked environment is strongly preferred.

Provide first-line support to users who contact the help desk by phone or email. Respond to calls and emails from end users who need assistance throughout the day, troubleshooting help desk tickets for both on-site and remote users. Investigate user problems, identify their causes, determine possible solutions, and test and implement appropriate resolutions. Troubleshoot applications to identify and correct malfunctions and other operational issues. Research and analyze trends in help desk tickets submitted by team members. Assist with network and PC preventive maintenance activities and maintain company antivirus systems to help ensure data integrity. Coordinate daily IT requests, including adding and deleting users, maintaining email groups, and handling other miscellaneous IT-related requests.