Food & Beverage Assistant Manager

Join us at Miral Experiences! Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab . Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone. About the Role To ensure a smooth and efficient operation in the Food & Beverage department in relation to the company core process; thus, directly impacting the delivery of the experience. This position manages assigned outlet operations by supervising Team Leader performance, posting schedules that reflect business needs, managing outlet operational costs, conducting internal training, maintaining health and safety standards and developing high-performance teams. Key Responsibilities To display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow colleagues in order to support Farah strategy and values To represent and promote Farah in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues Engage each guest as a unique individual and listen attentively to their requests Adhere to all emergency procedures, ensuring guest safety and participate in an evacuation if necessary To monitor and take necessary steps to ensure that health and safety standards are regarded as a priority at all times order to ensure the guest`s safety and an enjoyable experience To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends in order to continuously improve and exceed guest expectations To provide assistance for special events when needed, and to assist in the preparations To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property To help achieve department and company objectives, action plans and key performance indicators To continually seek methods to control operating costs To prioritize tasks and projects according to their relative urgency and importance To manage a team of Team Leaders and their respective front line colleagues To monitor staff attendance and work ethics To schedule breaks and if required, rotate colleagues fairly in order to increase productivity and maintain their wellbeing To deliver job specific training and competency testing to colleagues or nominate them for training in order to equip them with the necessary skills, knowledge and attitude to perform their job effectively To conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth To coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance and Identifies and encourages colleagues to take up development opportunities and maximize their potential To entertain, engage and empower colleagues in order to reduce turnover and increase retention To plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development To openly communicate appropriate and useful information through various channels to include department meetings and briefing To ensure departmental policies, procedures and performance standards are being implemented and maintained throughout the outlets To ensure any broken or damaged equipment is reported and monitored effectively To review accuracy of any checklists and records completed in their area To ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action To participate in daily operations alongside their colleagues setting a positive example To set high quality standards for their personal output To attend training and development programs in order to promote personal and career growth To bring team members together and coordinates team activities To promote a sense of col

Key Responsibilities: - Display a friendly, helpful and cheerful attitude while communicating effectively with guests and colleagues to support Farah strategy and values. - Represent and promote Farah positively at all times to maintain a professional brand image with stakeholders. - Enforce and adhere to UAE laws, health, safety & environmental policies, industry and company rules; report safety concerns or incidents to management to minimize risk and maintain a clean, safe and hygienic environment for guests and colleagues. - Engage each guest as a unique individual and listen attentively to their requests. - Adhere to emergency procedures, ensuring guest safety and participate in an evacuation if necessary. - Monitor and ensure health and safety standards are priority at all times to safeguard guest safety and experience. - Listen actively and respond to guest feedback, assess guest satisfaction results and trends to improve and exceed expectations. - Provide assistance for special events when needed, and assist in preparations. - Manage emergency situations to minimize damage, loss or injury to guests, colleagues or property. - Help achieve department and company objectives, action plans and KPIs. - Seek methods to control operating costs. - Prioritize tasks and projects by urgency and importance. - Manage a team of Team Leaders and their frontline colleagues. - Monitor staff attendance and work ethics; schedule breaks and rotate staff to maintain productivity and wellbeing. - Deliver job-specific training and competency testing; nominate colleagues for training to equip them with required skills. - Conduct colleague performance appraisals fairly and constructively. - Coach and discipline colleagues to motivate and improve performance; encourage development opportunities to maximize potential. - Engage and empower colleagues to reduce turnover and increase retention. - Plan, book and deliver on- and off-job training to ensure service standards and development. - Communicate appropriate information through channels including department meetings and briefings. - Ensure departmental policies, procedures and performance standards are implemented and maintained. - Report and monitor damaged equipment. - Review accuracy of checklists and records. - Ensure area meets financial targets by tracking expenditures and revenue, taking appropriate action. - Participate in daily operations alongside colleagues to set a positive example. - Set high quality standards for personal output. - Attend training and development programs to promote personal and career growth. - Bring team members together and coordinate team activities. - Promote a sense of collaboration and engagement across the team.