Show Technology Team Leader

ROLE OVERVIEW: The Show Technology Team Leader is responsible for supervising daily maintenance activities and ensuring reliable operation of AVL systems within assigned rides and attractions. This role provides direct technical leadership to senior technicians and technicians, ensuring preventive and corrective maintenance tasks are executed safely, efficiently, and in accordance with departmental standards. The Team Leader reports to the Show Technology - Assistant Manager and supports operational continuity at site level. ROLE SCOPE: • Supervise technicians and senior technicians during assigned shifts. • Allocate work orders and prioritize tasks based on operational requirements. • Monitor ride uptime and ensure timely response to technical issues. • Escalate major faults or systemic risks to Assistant Manager / Manager. • Conduct shift handovers and maintain clear communication between teams. • Ensure preventive and corrective maintenance tasks are completed in accordance with SOPs and maintenance plans. • Verify work quality and ensure accurate closure of work orders in CMMS. • Review and maintain technical documentation and system records. • Identify recurring faults and provide structured feedback for maintenance improvement. • Provide advanced troubleshooting support for show control, projection, audio, lighting, special effects, animatronics, and AVL network systems. • Lead fault diagnostics for complex or recurring technical issues. • Support configuration, calibration, and testing activities. • Assist in installation and upgrade works under supervision. • Enforce adherence to safety procedures and safe working practices. • Conduct toolbox talks and shift briefings as required. • Ensure proper use of PPE and safe handling of equipment. • Support risk assessments and safe system of work implementation. • Monitor team performance during shifts and provide feedback to Assistant Manager / Manager. • Support onboarding and technical training of new team members. • Promote adherence to departmental technical standards. • Maintain discipline and professional conduct within the team. • Monitor spare parts usage for assigned systems. • Ensure tools and test equipment are properly maintained. • Notify management of stock shortages or abnormal consumption. • Responsibilities may extend to additional operational duties required to support site-level objectives. QUALIFICATIONS, EXPERIENCE AND SKILLS: Essential: • Diploma or Bachelor’s Degree in Electrical, Electronics, Mechatronics, Computer Engineering, or related technical discipline. • 5–7 years of AVL technical experience. • Minimum 1–2 years in a senior technician or supervisory role. • Experience working within ride or attraction AVL environments. • Strong working knowledge of ride-integrated AVL systems. • Proficiency in at least one professional show control platform. • Solid understanding of AVoIP and AV networking fundamentals. • Strong troubleshooting and fault diagnosis capability. • Experience using CMMS platforms. • Ability to supervise and coordinate technical teams during shifts. • Strong communication skills in English. • Ability to work effectively under operational pressure. • Strong working knowledge in one or more of the following AVL domains: projection systems, professional audio systems (e.g., QSC), AVoIP technologies (e.g., Dante), show control platforms, and media server environments. • Ability to troubleshoot and support integrated ride and show control systems. • Working knowledge of Microsoft 365 applications for reporting and communication. • Proficiency in using CMMS platforms (e.g., Maximo or equivalent) for work order management, documentation, and maintenance tracking.

Essential qualifications include a Diploma or Bachelor’s Degree in Electrical, Electronics, Mechatronics, Computer Engineering, or related technical discipline; 5–7 years of AVL technical experience; minimum 1–2 years in a senior technician or supervisory role; experience working within ride or attraction AVL environments; strong working knowledge of ride-integrated AVL systems; proficiency in at least one professional show control platform; solid understanding of AVoIP and AV networking fundamentals; strong troubleshooting and fault diagnosis capability; experience using CMMS platforms; ability to supervise and coordinate technical teams during shifts; strong communication skills in English; ability to work effectively under operational pressure; working knowledge in AVL domains such as projection systems, professional audio systems (e.g., QSC), AVoIP technologies (e.g., Dante), show control platforms, and media server environments; ability to troubleshoot and support integrated ride and show control systems; working knowledge of Microsoft 365 applications for reporting and communication; proficiency in using CMMS platforms (e.g., Maximo or equivalent) for work order management, documentation, and maintenance tracking.

Supervise technicians and senior technicians during assigned shifts; allocate work orders and prioritize tasks based on operational requirements; monitor ride uptime and ensure timely response to technical issues; escalate major faults or systemic risks to Assistant Manager / Manager; conduct shift handovers and maintain clear communication between teams; ensure preventive and corrective maintenance tasks are completed in accordance with SOPs and maintenance plans; verify work quality and ensure accurate closure of work orders in CMMS; review and maintain technical documentation and system records; identify recurring faults and provide structured feedback for maintenance improvement; provide advanced troubleshooting support for show control, projection, audio, lighting, special effects, animatronics, and AVL network systems; lead fault diagnostics for complex or recurring technical issues; support configuration, calibration, and testing activities; assist in installation and upgrade works under supervision; enforce adherence to safety procedures and safe working practices; conduct toolbox talks and shift briefings as required; ensure proper use of PPE and safe handling of equipment; support risk assessments and safe system of work implementation; monitor team performance during shifts and provide feedback to Assistant Manager / Manager; support onboarding and technical training of new team members; promote adherence to departmental technical standards; maintain discipline and professional conduct within the team; monitor spare parts usage for assigned systems; ensure tools and test equipment are properly maintained; notify management of stock shortages or abnormal consumption; responsibilities may extend to additional operational duties required to support site-level objectives.