Director of Loss Prevention

The Red Palace A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together. The Position The role is responsible for managing daily security operations, ensuring the safety and protection of all property assets, employees, and guests. Key responsibilities include accident and fire prevention, emergency response, and maintaining a secure environment throughout the property. Ensures all logs, certifications, and documentation are maintained in compliance with legal requirements and Standard Operating Procedures. Drives continuous improvement in guest and employee safety and satisfaction while optimizing departmental financial performance. The HSSE (Health, Safety, Security, and Environmental) Manager reports directly to this role. Responsibilities: Managing Security Operations Assists in the development and implementation of emergency procedures. Recommends follow-up action for security breaches. Conducts investigation of all losses of property assets and refers to proper management for disposition. Deploys security staff to effectively monitor and protect property assets. Oversees colleague housing. Comply with all Corporate Security safety and security management guidelines and procedures. Conduct periodic patrols of entire property and parking areas. Recognize success across areas of responsibility. Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. Implement action plans to monitor and control risk. Maintains required reports and documentation regarding patrols of property and parking areas. Provides means for obtaining necessary medical attention on a timely basis. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Maintain first aid and CPR certifications required for Security officers. Implements local authority’s requirement for security and safety. Leading Security Health & Safety Teams Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers. Celebrate successes by publicly recognizing the contributions of team members. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Encourages and builds mutual trust, respect, and cooperation among team members. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors. Embrace and champion the Company’s legacy values and competencies in all guest, team, and stakeholder interactions. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Meet quality standards and meet customer expectations on a daily basis. Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Security Operations; Assists in the development and implementation of emergency procedures; Recommends follow-up action for security breaches; Conducts investigation of all losses of property assets and refers to proper management for disposition; Deploys security staff to effectively monitor and protect property assets; Oversees colleague housing; Comply with all Corporate Security safety and security management guidelines and procedures; Conduct periodic patrols of entire property and parking areas; Recognize success across areas of responsibility; Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others; Identifies and makes recommendations for minimizing physical hazards and unsafe work practices; Implement action plans to monitor and control risk; Maintains required reports and documentation regarding patrols of property and parking areas; Provides means for obtaining necessary medical attention on a timely basis; Conducts hourly employee performance appraisals according to Standard Operating Procedures; Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others; Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process; Maintain first aid and CPR certifications required for Security officers; Implements local authority’s requirement for security and safety; Leading Security Health & Safety Teams; Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers; Celebrate successes by publicly recognizing the contributions of team members; Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety; Utilizes interpersonal and communication skills to lead, influence, and encourage others; Advocates sound financial/business decision making; Demonstrates honesty/integrity; Leads by example; Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns; Encourages and builds mutual trust, respect, and cooperation among team members; Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills; Provides guidance and direction to subordinates, including setting performance standards and monitoring performance; Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients; Serves as a role model to demonstrate appropriate behaviors; Embrace and champion the Company’s legacy values and competencies in all guest, team, and stakeholder interactions; Ensuring Exceptional Customer Service; Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations; Empowers employees to provide excellent customer service; Meet quality standards and meet customer expectations on a daily basis; Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.