Client Services Manager - Private Banking CSM

To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service.

Jobholder shall be a graduate with 10 years experience in banking/ service industry. Jobholder must have good negotiation, leadership, decision making and superior interpersonal skills. Good command in spoken English with excellent writing skills. Expert in running service units with good team building skills. Jobholder must be very customer oriented. Conversant with local regulations and business environment. Should have pleasant personality with ability to manage difficult situations. s

To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partners. Management of all Client service officers and ensure proper levels of service.