Laundry Attendants

THE POSITION The Laundry Attendant is responsible for performing various tasks related to the processing of linens, uniforms, and guest laundry. This role emphasizes attention to detail and a commitment to cleanliness, ensuring that all items meet the hotel's high standards of quality and presentation. RESPONSIBILITIES Guest Experience Management • Ensure the delivery of exceptional laundry services by maintaining high cleanliness standards and meticulous attention to detail. • Assist with guest laundry requests promptly and courteously to enhance overall satisfaction. Laundry Operations • Perform daily laundry tasks, including sorting, washing, drying, folding, and delivering linens and garments. • Operate laundry equipment safely and efficiently, following established procedures for different types of fabrics. Quality Control • Inspect laundered items to ensure they meet cleanliness and presentation standards before delivery. • Report any damaged or stained items to the Laundry Supervisor for further action. OPERATIONAL EFFICIENCY Communication and Collaboration • Collaborate with the laundry team to ensure smooth operations and effective communication regarding laundry needs. • Participate in team meetings to discuss workloads, challenges, and service improvements. Health, Safety, and Regulatory Compliance • Adhere to health, safety, and security regulations relevant to laundry operations. • Maintain a clean and organized work area to promote safety and efficiency. PERSONAL DEVELOPMENT • Engage in training sessions to enhance skills and knowledge related to laundry operations and equipment. • Seek feedback from supervisors to improve performance and service delivery. LIVING THE BRAND • Embody the hotel’s values and service philosophy, ensuring that cleanliness and service excellence reflect the brand’s reputation. • Take pride in providing a welcoming and immaculate environment that anticipates and fulfills guest needs. • Foster a positive attitude and engage with colleagues to promote a friendly and cooperative work atmosphere. • Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors. QUALIFICATIONS • High school diploma or equivalent (hospitality-related education is a plus). • Previous experience as a Laundry Attendant or in a similar role within a luxury hotel environment is preferred. • Strong attention to detail and a commitment to high-quality service. • Ability to work efficiently both independently and as part of a team. • Flexibility to work evenings, weekends, and holidays as required.