Customer Service Officer

To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality. To manage the team and ensure that all activities are directed to meeting targets. To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved. To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources. University Graduate (preferably with some finance / banking or math’s component). Excellent communication skills. Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well. Proven excellent listening skills. Analytical and conscious to detail. Computer literate. Positive attitude. Full knowledge of banks products, process and system information.

University graduate with finance/banking or mathematics background. Minimum 3 years’ experience in a sales or service environment. Prior work in Quality Assurance or Service Quality is an added advantage. Excellent listening and communication skills. Analytical with attention to detail. Computer literate with full knowledge of banks' products, processes and systems.

Ensure superior customer experience for Telesales staff across UAE and COE locations by monitoring calls and providing feedback and coaching. Manage the team to ensure activities meet targets. Develop and implement strategies and objectives, set challenging targets, and ensure these targets are achieved. Maintain service standards and monitor, evaluate, and measure performance to achieve top productivity and efficiency from systems and human resources.