UAE Nationals Only- Senior Internal Control Officer- Operational -Risk Unit- Retail Banking Group

Mashreq Bank JOB DESCRIPTION 1 Job Title: Assistant Governance Manager Department: Mortgages Direct Supervisor: Director – In Business Controls, Risk & Governance Job Number 2 Job Purpose To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework. Investigation and management of the issues as required. To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards. 3 Key Result Areas Monthly MER tracking, follow up for closure and reporting. Prepare Incentive payout for mortgage team as per approved plan Mortgage broker payout as per agreed contracts Entering mortgage payments in vendor management system to ensure timely payments To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence. To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM. Reviewing and obtaining approvals to onboard CMs under MER. To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis To report potential frauds to F&I for further investigation Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure. Review and rase incidents for ORE as required. Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update) To ensure execution and completion of adhoc projects assigned by line manager. Support business for audit readiness. Auto BCM - Reviews and Approvals Calling broker clients to ensure no frauds, as per sop. Sales mis tracking and reporting accurately and business support. Timely closure of all audit items, RAR and QA issues Training new hires and creating back up to ensure smooth workflow

Provide support to the Director – In Business Control & Governance to manage robust risk and governance framework. Investigate and manage issues as required. Perform duties with respect to governance & controls per expected TAT and quality standards. Track Monthly MER, follow up for closure and reporting. Prepare incentive payout for mortgage team per approved plan; manage mortgage broker payout per contracts. Enter mortgage payments in vendor management system to ensure timely payments. Conduct regular visits to vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence. Coordinate with CAM/Business on remediation/closure of CRS, FATCA, EID, KYC Compliance. Exit cases; review CM requests/complaints from CXCG, Branches, Sales & DBC for exceptional cases and obtain approvals as per ADM. Review and obtain approvals to onboard CMs under MER. Track SOPs, SLAs, OPM documents for revision and update. Report potential frauds to F&I for further investigation. Conduct RCSA sample tests as per required format; report exceptions to business and follow up for closure. Review and raise incidents for ORE as required. Review applications (CASA for KYC Quality in specific incl. all other checks up to system update). Ensure execution and completion of ad-hoc projects assigned by line manager. Support business for audit readiness. Auto BCM – reviews and approvals. Call broker clients to ensure no frauds, per SOP. Sales MIS tracking and reporting; ensure accurate business support. Ensure timely closure of all audit items, RAR and QA issues. Training new hires and creating backups to ensure smooth workflow.