Area Sales Manage - Loan DST

4 Key Result Areas To achieve monthly sales targets of various personal banking products by driving the teams & individuals towards their assigned KPIs. Identify and develop opportunities to maximize penetration in key organizations. To ensure headcount plan is maintained through the year by managing attrition & timely recruitment of staff. Ensure FOS achieves all KPI and KPA standards through the FOS assigned by monitoring phone calls and face-to-face visits besides monthly financial targets. Identify training needs of the staffs and arrange for appropriate training programs in liaison with MLS. Maintaining and developing relationships with top management of target market companies & existing customers to enhance the cross-sell opportunities. Acting as an external personal contact between the bank and its existing and potential markets. Ensure FOS are conducting micro marketing activities that include Kiosk activities and other direct marketing activities. Review MIS identify opportunities of growth, sales trends & maintain effective performance management standards. Ensure FOS drive participation in all team activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations. To keep abreast with the market dynamics and share learnings with NSM, Head of sales for areas of Improvement and concerns. 5 Operating Environment, Framework and Boundaries, Working Relationships Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers. The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual. Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives. 6 Problem Solving Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels. Incentives are tracked and paid to staff and assist in any queries. Hands on relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units. Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners. 7 Decision Making Authority & Responsibility Responsible for assisting staff and customers in achieving their goals and objectives. 8 Knowledge, Skills and Experience Sales profile that require confidence, persistence, personality and verbal written Basic knowledge of products, service policies and processes of Retail Banking. Graduate, preferably MBA in Sales & Marketing with 8-10 years banking sales experience

Graduate, preferably MBA in Sales & Marketing with 8-10 years banking sales experience

Achieve monthly sales targets for various personal banking products by driving teams and individuals toward assigned KPIs. Identify and develop opportunities to maximize penetration in key organizations. Manage headcount by addressing attrition and timely recruitment. Ensure FOS achieves KPI and KPA standards by monitoring phone calls and face-to-face visits and meeting monthly financial targets. Identify training needs and arrange appropriate programs in liaison with MLS. Maintain and develop relationships with top management of target markets and existing customers to enhance cross-sell opportunities. Act as external contact between the bank and its markets; drive micro marketing activities including kiosk and other direct marketing. Review MIS to identify growth opportunities and sales trends; maintain effective performance management. Ensure FOS participate in team activities such as morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean and rewards celebrations. Stay informed on market dynamics and share learnings with NSM and Head of Sales for areas of improvement.