Vice President, Product Owner - GTB Channels

Job Purpose GTB Channels Product Owner (PO) role will have overall accountability and ownership to build, develop, commercialize, improve adoption and performance of Mashreq’s corporate digital channels, such as NEO CORP (online corporate channel), Mobile App, Host-to-Host (H2H) and SWIFTnet, and third-party platforms—integrated with Cash and Trade product engines. PO will own the channel enhancement backlog, and work closely with clients and key stakeholders like Product, CXC, Technology, Operations, Compliance and Islamic team to articulate requirements, write use cases, user stories, BRDs, create roadmaps, maintain the backlog, ensure timely delivery and roll out of functionalities across markets. The Channels PO role is pivotal in ensuring accelerated delivery of critical enhancements, rapid execution of our plans by working closely with clients as well as internal stakeholders. Being onshore is critical because this role requires direct engagement with key stakeholders, fast decision-making, and real-time coordination across Product, CXCG, Sales, Operations, Technology, and Client teams. Onshore presence enables faster resolution of complex issues, addressing feedback, adherence to regulatory and compliance requirements, and alignment with market-specific nuances. The incumbent will work in close collaboration with GTB Product (Cash and Trade), Customer Experience and CIBG Technology and Operations. Key part of the job will be to gather requirements, writing use cases, user stories, Business Requirement Documents (BRD), development roadmaps, maintain the backlog, roll out functionalities and support key client mandates through digital channels. The role requires strong understanding of Transaction Banking Products, Core Banking, Payment infrastructure, client connectivity requirements and new age digital solutions for Payments, Collections and Trade Finance. This role bridges business strategy and technology execution, ensuring that channel capabilities align with client needs, regulatory expectations, and the bank’s overall digital transformation agenda. Key Result Areas • Own the channel product backlog – Work with the product management, customer experience, Technology, compliance, Sharia team to ensure channel products are prioritized and abide by the specifications and expectation as set by Product Management, regulators, and clients working environments. • Drive Channel Performance – drive the overall performance of channels, offering GTB products by developing, enhancing and launching new capabilities and driving initiatives for existing products to grow client adoption. • Understand the market dynamics – constant monitoring the market evolution for regulatory changes, trends, drivers, client needs and competitor offerings through market analysis, feedback from Sales, direct client interaction, contribute in winning key deals and feedback from voice of the client surveys • Execute Channel Strategy – know the market landscape and drivers, core product proposition, target market and client segments, build channel connectivity and capability , and track the usage w.r.t. client adoption, functional utilization, digital penetration, volumes/revenues flow through channels, capability assessment and continuous improvement in channel offerings. • Drive Digital Innovation – establish processes and checkpoints to identify opportunities to develop new products and enhance existing products based on market/sales feedback, client needs and/or regulatory changes. Prioritise the development pipeline based on a sound commercial assessment of each opportunity and review the quality of investment plans before the team seeks formal approvals. Constantly review the Minimum Value Proposition (MVP) for the product set against each target segment as well as defining the future roadmap for an Enhanced Value Proposition (EVP) to stay ahead of the market and position Mashreq as the leading innovator in the region. • Commercialise Digital Propositions – lead and execute a commercialisation plan for each channel capability such as Corporate API Solutions, develop marketing/sales materials, product training for Sales and Coverage and client education events. Track and monitor execution of these plans through regular reviews and identify any issues where help is required to remove roadblocks. • Customer Experience –ensure highest channel product quality and client usability, ensure all enhancement value is captured and agreed by proudest management • Expertise - Domain knowledge in Corporate Digital channels, User Interface and User Experience (UI/UX) along with Transaction Banking products such as Cash Management, Payments, Trade and Supply Chain is expected to the expert level with clear exampl

Expertise - Domain knowledge in Corporate Digital channels, User Interface and User Experience (UI/UX) along with Transaction Banking products such as Cash Management, Payments, Trade and Supply Chain. Onshore presence and strong understanding of regulatory/compliance requirements. Strong collaboration with cross-functional teams (Product, CX, Technology, Operations, Compliance, Islamic team) and ability to gather requirements, write use cases and BRDs, and drive backlog and roadmaps.

Own the channel product backlog and collaborate with product management, CX, Technology, compliance, and Sharia to prioritize channel features according to specifications, regulators, and client needs. Drive overall channel performance by developing, enhancing, and launching capabilities to grow client adoption. Monitor market dynamics, regulatory changes, and client feedback; contribute to winning key deals and address voice-of-the-customer insights. Execute channel strategy by understanding market landscape, core propositions, target segments, and tracking adoption, utilization, and volumes/revenues through channels. Drive digital innovation by identifying opportunities, prioritizing the development pipeline, and validating MVPs and EVP roadmaps. Commercialise digital propositions through plans, marketing/sales materials, training, and client education; monitor execution and remove roadblocks. Ensure high channel product quality and client usability, capturing and agreeing enhancement value with senior management. Build domain expertise in corporate digital channels and Transaction Banking products (Cash Management, Payments, Trade, and Supply Chain) to provide expert-level guidance.