In-Room Dining Order Taker

POSITION SUMMARY At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. FIND PURPOSE IN YOUR PASSION At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return: A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing OUR EXPECTATIONS FROM THE ROLE: The In‑Room Dining Order Taker is responsible for delivering exceptional, personalized service to guests by accurately taking and coordinating in‑room dining orders in accordance with The Ritz‑Carlton Gold Standards . This role serves as a vital point of contact between guests, culinary, and service teams to ensure a seamless and memorable dining experience. Key Responsibilities: Answer all In‑Room Dining calls promptly using proper etiquette, tone, and brand scripting. Accurately take guest food and beverage orders, confirming preferences, special requests, dietary needs, and allergies. Demonstrate thorough knowledge of menus, ingredients, promotions, and preparation methods to confidently make recommendations and enhance the guest experience. Enter orders accurately into the POS system and communicate details clearly to the kitchen and service team. Coordinate order timing, delivery, and follow‑up to ensure service excellence and guest satisfaction. Anticipate guest needs, personalize service, and create memorable moments in line with Ritz‑Carlton service values. Handle guest concerns or complaints professionally, taking ownership and initiating service recovery when needed. Maintain cleanliness, organization, and readiness of the order‑taking and work area. Ensure compliance with food safety, hygiene standards, and Marriott policies and procedures. Uphold confidentiality of guest information and adhere to data privacy standards. Foster positive working relationships with internal departments to support seamless operations. Actively participate in daily line‑ups, training sessions, and service improvement initiatives. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an

Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.

Answer all In‑Room Dining calls promptly using proper etiquette, tone, and brand scripting. Accurately take guest food and beverage orders, confirming preferences, special requests, dietary needs, and allergies. Demonstrate thorough knowledge of menus, ingredients, promotions, and preparation methods to confidently make recommendations and enhance the guest experience. Enter orders accurately into the POS system and communicate details clearly to the kitchen and service team. Coordinate order timing, delivery, and follow‑up to ensure service excellence and guest satisfaction. Anticipate guest needs, personalize service, and create memorable moments in line with Ritz‑Carlton service values. Handle guest concerns or complaints professionally, taking ownership and initiating service recovery when needed. Maintain cleanliness, organization, and readiness of the order‑taking and work area. Ensure compliance with food safety, hygiene standards, and Marriott policies and procedures. Uphold confidentiality of guest information and adhere to data privacy standards. Foster positive working relationships with internal departments to support seamless operations. Actively participate in daily line‑ups, training sessions, and service improvement initiatives.