Specialist, Service

Apply now » Req ID: 4412 Specialist, Service Date: 21 Sept 2026 Company: General Contracting Company Location: Riyadh, SA Department: Sales & Marketing Sub Department: Sales & Marketing -Customer Services Number of Openings: 1 Role Purpose Responsible for planning and leading the direct work in the workshop for the assigned division or brand and ensure the customer needs and expectations are met through the management of the Workshop Business Process. Job Accountabilities & Activities - Plan scheduled work and resources taking knowledge & skills available of technicians into account. - Set routines to secure resource availability in regard of tools, special equipment’s and parts. - Check special equipment availability. - Replace damaged tools etc. securing the workshop infrastructure needed to carry out work. - Set the routine of spotting deviations easily and monitor the process, improve when necessary. - Set the content/agenda and hold daily planning/steering meeting. - Make proposals for improving the workshop offer: local campaigns, service portfolio etc. - Monitor standards and routines for workshop cleanliness and tidiness. - Monitor effectiveness in the workshop, follow-up stampings etc. - Select the right technician for jobs, provide technician with instructions and directions, taking the time to discuss a problem or job with the technicians to find best solution for customer. - Set and follow up routines on identifying additional jobs. - Re-plan the workshop to fit in any additional jobs during operations. - Identify, suggest and decide if additional work is needed, inform Service Advisors thereof. - Set and follow up routines to easily spot deviations in delivery time. - Set routines for “act in real time” (re-work, warranty matters etc.) & continuous improvement. - Advising and support technicians work & control that technicians use proper skills, equipment, procedures & tools . - Make quality control of work done, go through job card with technician. - Do the final quality check before handing over vehicle to the customer. - Supervise the staff, including monitoring of time keeping and productivity. - Allocate tasks and responsibilities within the action plans. Education & Certifications Technical degree in any related field. Required Years of Experience 3 - 5 years’ experience in related field. Apply now » Find similar jobs: Cookie Policy Privacy Policy Terms Of Use Opens in a new tab. Opens in a new tab. Copyright 2025 All Rights Reserved By OSHCO.

Technical degree in any related field. 3 - 5 years’ experience in related field.

Plan scheduled work and resources taking knowledge & skills of technicians into account. Set routines to secure resource availability in regard to tools, special equipment and parts. Check special equipment availability. Replace damaged tools, etc., securing the workshop infrastructure needed to carry out work. Set the routine of spotting deviations easily and monitor the process, improve when necessary. Set the content/agenda and hold daily planning/steering meetings. Make proposals for improving the workshop offer: local campaigns, service portfolio, etc. Monitor standards and routines for workshop cleanliness and tidiness. Monitor effectiveness in the workshop, follow-up stampings, etc. Select the right technician for jobs, provide instructions and directions, discuss problems to find best solution for the customer. Set and follow up routines on identifying additional jobs. Re-plan the workshop to fit in any additional jobs during operations. Identify, suggest and decide if additional work is needed; inform Service Advisers thereof. Set and follow up routines to easily spot deviations in delivery time. Set routines for real-time action (rework, warranty matters, etc.) and continuous improvement. Advise and support technicians’ work and ensure they use proper skills, equipment, procedures and tools. Perform quality control of work done, review the job card with the technician. Do the final quality check before handing over the vehicle to the customer. Supervise staff, including monitoring of timekeeping and productivity. Allocate tasks and responsibilities within the action plans.