Director Operational Excellence (ME1118)

Director Operational Excellence (ME1118) Job Details | Mediclinic We use cookies to offer you the best possible website experience. This includes cookies necessary for the website’s optimal functioning. Additionally, you can decide and change, at any time, whether you accept cookies or choose to opt out of cookies that either improves the website’s performance or are used to display content tailored to your interest. Please note that your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Skip to main content Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Manage My Profile Employee Login How to Apply Search for Opportunities Testimonials Search for Opportunities or Jobs... Show More Options Loading... Discipline All Country/Region All City All Facility All Jobs by Function All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... × Important Notice Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies. Close Director Operational Excellence (ME1118) Search Jobs by Keyword | Search Jobs by Location | Back to Middle East Closing date: 14/10/2026 Number of positions: 1 Recruiter name: Siva Krishna Bonda Reference number: 74309 Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates MAIN PURPOSE OF JOB The Head of Operational Excellence establishes and leads Mediclinic Middle East's permanent process excellence function. The role owns how the organisation's processes are designed, governed, measured and improved: one standard, one named owner and one KPI per process, modelled in BPMN 2.0. It leads the transition from the partner-delivered transformation programme to sustained internal ownership, chairs the Process Council, and independently certifies the baselines and realised benefits on which the programme's risk-sharing contract is settled. The role progressively builds the Operations Command Centre capability: real-time visibility, structured intervention and predictive management of capacity and patient flow across the network. It also leads the adoption of AI and automation within operational processes in partnership with IT, Digital and the relevant business departments. To build and run the Operational Excellence department as the COO's function for standardisation, performance visibility and continuous improvement across all facilities. The department converts the process re-engineering programme into measured, sustained operational and financial value. It delivers the COO's cost and performance optimisation mandate through evidenced capacity release, an Operations Command Centre that turns process data into live operational control, and AI-enabled processes adopted safely across the network. KEY RESPONSIBILITY AREAS Operational Excellence Strategy & Governance: Establish and lead the Operational Excellence function, including its operating model, governance, standards and process maturity framework. Chair the Process Council and drive the organisation’s journey towards sustainable continuous improvement. Strategic Partner Programme & Benefits Realisation: Lead the organisation’s contribution to the Operational Excellence delivery partnership, overseeing programme governance, validating performance baselines and deliverables, and ensuring that agreed operational and financial benefits are accurately measured and realised. Process Performance & Operations Command Centre: Establish and oversee enterprise-wide KPI and SLA frameworks, strengthening operational visibility and intervention capabilities. Lead the evolution towards a predictive Operations Command Centre that enables real-time network visibility and d

MAIN PURPOSE OF JOB The Head of Operational Excellence establishes and leads Mediclinic Middle East's permanent process excellence function. The role owns how the organisation's processes are designed, governed, measured and improved: one standard, one named owner and one KPI per process, modelled in BPMN 2.0. It leads the transition from the partner-delivered transformation programme to sustained internal ownership, chairs the Process Council, and independently certifies the baselines and realised benefits on which the programme's risk-sharing contract is settled. The role progressively builds the Operations Command Centre capability: real-time visibility, structured intervention and predictive management of capacity and patient flow across the network. It also leads the adoption of AI and automation within operational processes in partnership with IT, Digital and the relevant business departments. To build and run the Operational Excellence department as the COO's function for standardisation, performance visibility and continuous improvement across all facilities. The department converts the process re-engineering programme into measured, sustained operational and financial value. It delivers the COO's cost and performance optimisation mandate through evidenced capacity release, an Operations Command Centre that turns process data into live operational control, and AI-enabled processes adopted safely across the network.