Client Relations Ambassador (ME1267)

Client Relations Ambassador (ME1267) Job Details | Mediclinic We use cookies to offer you the best possible website experience. This includes cookies necessary for the website’s optimal functioning. Additionally, you can decide and change, at any time, whether you accept cookies or choose to opt out of cookies that either improves the website’s performance or are used to display content tailored to your interest. Please note that your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Skip to main content Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Home About Us Who We Are Values and Ideal Candidate Employee Development Benefits Employee Testimonials Opportunities Search Jobs by Keyword Search Jobs by Location Join our Talent Community Application Process and FAQ How to Apply Job Application Tips International Applications Frequently Asked Questions Mediclinic Middle East Corporate Site Manage My Profile Employee Login Manage My Profile Employee Login How to Apply Search for Opportunities Testimonials Search for Opportunities or Jobs... Show More Options Loading... Discipline All Country/Region All City All Facility All Jobs by Function All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... × Important Notice Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies. Close Client Relations Ambassador (ME1267) Search Jobs by Keyword | Search Jobs by Location | Back to Middle East Closing date: Number of positions: 1 Recruiter name: Reem Mansoor Reference number: 73846 Workplace Type: Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates MAIN PURPOSE OF JOB The Client Relations Ambassador serves as the face of Mediclinic and the primary point of contact for patients during their in-person visits. The role is responsible for creating a Passionately Caring experience at patient touchpoints by ensuring a positive and welcoming arrival experience and maintaining visibility throughout the patient journey. The role supports effective clinic flow by working dynamically with Patient Administration and clinical units to monitor waiting periods, communicate delays, and resolve frontline service friction before it escalates. The Client Relations Ambassador also assists patients with non-clinical needs during inpatient stays when assigned. The role champions Mediclinic Way service behaviours, proactively supports the prevention and resolution of client dissatisfaction, and maintains accurate feedback records to contribute to continuous patient experience improvement. KEY RESPONSIBILITY AREAS Welcome and assist patients, visitors and families, ensuring a positive arrival experience. Maintain high standards of frontline hospitality and Mediclinic Way service behaviours. Support patient flow and queue management across assigned areas. Ensure patients are informed of waiting times, delays and service updates. Identify and address patient concerns before they escalate. Provide basic service recovery and escalate complex complaints appropriately. Record relevant patient feedback and service concerns accurately. Collaborate with Patient Administration, Nursing and other clinical teams to support a seamless patient journey. Assist patients with non-clinical needs and provide support during inpatient rounding when required. Maintain professional grooming, communication and service standards at all times. Maintain a tracker of recurring issues and trends observed on the floor. REQUIRED EDUCATION ESSENTIAL EDUCATION: Diploma or Bachelor’s degree in Hospitality, Business Administration, Communication, or a relevant field. DESIRED EDUCATION: Certifications in customer care excellence, guest relations, frontline service behaviour, or communication skills. REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: Minimum 1 year of experience in customer service, hospitality, front desk operations, or client-facing roles within hospitality/service environments. DESIRED EXPERIENCE: Experience within world-class air

Diploma or Bachelor’s degree in Hospitality, Business Administration, Communication, or a relevant field. Certifications in customer care excellence, guest relations, frontline service behaviour, or communication skills. Minimum 1 year of experience in customer service, hospitality, front desk operations, or client-facing roles within hospitality/service environments.

Welcome and assist patients, visitors and families, ensuring a positive arrival experience. Maintain high standards of frontline hospitality and Mediclinic Way service behaviours. Support patient flow and queue management across assigned areas. Ensure patients are informed of waiting times, delays and service updates. Identify and address patient concerns before they escalate. Provide basic service recovery and escalate complex complaints appropriately. Record relevant patient feedback and service concerns accurately. Collaborate with Patient Administration, Nursing and other clinical teams to support a seamless patient journey. Assist patients with non-clinical needs and provide support during inpatient rounding when required. Maintain professional grooming, communication and service standards at all times. Maintain a tracker of recurring issues and trends observed on the floor.