Analyst, IT Infrastructure & Operations

M42 — Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale. Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support. The IT Infrastructure Analyst ensures the reliability, security, and performance of the organization's IT infrastructure. This role involves analyzing infrastructure requirements, troubleshooting technical issues, implementing upgrades, and supporting business operations through efficient technology solutions. Responsibilities Monitor and maintain IT infrastructure, including servers, networks, storage, and cloud environments. Analyze system performance and recommend improvements. Troubleshoot and resolve infrastructure-related incidents and service requests. Support the installation, configuration, and maintenance of hardware and software. Manage user access, security controls, and system compliance requirements. Perform system backups, disaster recovery testing, and business continuity planning. Coordinate infrastructure upgrades, migrations, and technology refresh projects. Work with vendors and service providers to resolve technical issues. Create and maintain technical documentation, procedures, and diagrams. Ensure infrastructure aligns with organizational security and governance policies. Knowledge of Windows and Linux server administration. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing, switching). Experience with cloud platforms such as Amazon Web Services , Microsoft Azure , or Google Cloud . Familiarity with virtualization technologies such as VMware or Microsoft . Knowledge of cybersecurity principles and infrastructure security. Strong troubleshooting and analytical skills. Experience with monitoring and backup tools. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2–5 years of experience in IT infrastructure, systems administration, or network administration (requirements vary by employer). Relevant certifications are often preferred, such as: Cisco CCNA Microsoft Azure Administrator Amazon Web Services Solutions Architect CompTIA Network+ or Security+

Bachelor's degree in Information Technology, Computer Science, or a related field. 2–5 years of experience in IT infrastructure, systems administration, or network administration (requirements vary by employer). Relevant certifications are often preferred, such as: Cisco CCNA, Microsoft Azure Administrator, Amazon Web Services Solutions Architect, CompTIA Network+ or Security+.

Monitor and maintain IT infrastructure, including servers, networks, storage, and cloud environments. Analyze system performance and recommend improvements. Troubleshoot and resolve infrastructure-related incidents and service requests. Support the installation, configuration, and maintenance of hardware and software. Manage user access, security controls, and system compliance requirements. Perform system backups, disaster recovery testing, and business continuity planning. Coordinate infrastructure upgrades, migrations, and technology refresh projects. Work with vendors and service providers to resolve technical issues. Create and maintain technical documentation, procedures, and diagrams. Ensure infrastructure aligns with organizational security and governance policies.