Sales Representative | Retail | AlFuttaim Watches, Mirdiff City Center

Job Requisition ID: 182139 About Al-Futtaim Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview Of The Role: • The Retail Sales Representative is a customer-focused role primarily responsible for generating sales and ensuring a positive shopping experience. This includes greeting customers warmly, providing knowledgeable assistance, maintaining high visual and housekeeping standards, and supporting store operations when necessary. Success in this role is measured by meeting sales goals, compliance with company policies, and demonstrating teamwork and flexibility within the organizational context. What You Will Do: Customer Service • Maintain a high level of customer service at all times. • Greet customers immediately upon entering the store with a smile and sincere greeting. • Provide current and relevant information about products to customers. • Provide quality service in fitting rooms and follow up with customers promptly. • Thank customers sincerely as they exit the store and invite them to return. Store Operations • Assist Store Manager with day-to-day store operations including opening, closing, and management cover. • Run the store in the absence of the Store Manager if required. • Ensure compliance with in-store procedures regarding pricing and ticketing. • Train new staff on Point of Sale (POS) operations and handle corrective actions at the POS. • Deal with customer issues at the POS to ensure uninterrupted customer service. Housekeeping and Presentation • Maintain store standards and cleanliness to provide an organized environment. • Perform housekeeping duties as required. • Maintain cleanliness at the cash wrap area. • Adhere to dress code and create a positive first impression for customers. • Participate in all inventories and store meetings. Sales Goals and Merchandise • Meet or exceed weekly sales goals. • Represent a positive attitude toward merchandise, the brand, and the company. • Offer gift cards and capture customer information in the database. • Attempt to add on to sales efficiently. Required Skills To Be Successful: • Excellent customer service skills • Proficiency in Point of Sale (POS) operations • Strong organizational skills • Flexibility to work varied hours and adapt to change What Qualifies You For The Role: • High School Degree • 1-2 years of retail sales experience • Good verbal communication skills • Ability to stand for a minimum of 8 hours • An eye for fashion trends • Friendly demeanor • Ability for some heavy lifting About Al-Futtaim Retail At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia. We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards. Join us and be part of The Heart of Tomorrow.

Customer Service: Maintain a high level of customer service at all times; Greet customers immediately upon entering the store with a smile and sincere greeting; Provide current and relevant information about products to customers; Provide quality service in fitting rooms and follow up with customers promptly; Thank customers sincerely as they exit the store and invite them to return. Store Operations: Assist Store Manager with day-to-day store operations including opening, closing, and management cover; Run the store in the absence of the Store Manager if required; Ensure compliance with in-store procedures regarding pricing and ticketing; Train new staff on Point of Sale (POS) operations and handle corrective actions at the POS; Deal with customer issues at the POS to ensure uninterrupted customer service. Housekeeping and Presentation: Maintain store standards and cleanliness to provide an organized environment; Perform housekeeping duties as required; Maintain cleanliness at the cash wrap area; Adhere to dress code and create a positive first impression for customers; Participate in all inventories and store meetings. Sales Goals and Merchandise: Meet or exceed weekly sales goals; Represent a positive attitude toward merchandise, the brand, and the company; Offer gift cards and capture customer information in the database; Attempt to add on to sales efficiently.