Warehouse Supervisor

Job Title: Warehouse Supervisor Reports To: National Warehouse & Logistics Manager Business Unit: ACCBC – Saudi Arabia Function: Warehouse & Logistics Location: Saudi Arabia – Branch Grade / Level: (TBC) Purpose of the Job The Warehouse Supervisor is responsible for supervising the day-to-day warehouse and delivery operations of the branch, including receiving, storage, picking, load preparation, dispatch, and delivery of the ACCBC beverage portfolio. The role ensures stock accuracy, FIFO / FEFO compliance, hygiene, safety, and effective coordination of the warehouse and delivery team. Key Roles and Responsibilities Warehouse Operations • Supervise daily inbound and outbound warehouse activities, including receiving, put-away, picking, loading, and dispatch. • Ensure accurate receiving and verification of incoming stock against the relevant documentation. • Ensure proper storage, safe stacking, and efficient utilization of warehouse space. • Apply FIFO / FEFO principles to ensure correct stock rotation and prevent the dispatch of expired or near-expiry products. • Maintain warehouse hygiene, housekeeping, and compliance with applicable HSE and safety requirements. Inventory Management and Control • Conduct regular cycle counts and physical stock takes to ensure inventory accuracy. • Investigate and reconcile stock variances, reporting out-of-stock and overstock situations to the National Warehouse & Logistics Manager. • Ensure accurate recording of stock movements and transactions in the Warehouse Management System (WMS) / Enterprise Resource Planning (ERP) system. • Monitor stock condition and ensure appropriate handling and storage of beverage products. • Manage damaged products and returns, ensuring accurate documentation, recording, and reporting. Dispatch and Delivery Coordination • Prepare, organize, and verify retail loads for dispatch in accordance with delivery schedules and route plans. • Coordinate delivery drivers to ensure timely departure, accurate loads, and efficient delivery operations. • Ensure proper reconciliation and recording of returned products following delivery. • Oversee the day-to-day delivery and logistics operations of the branch. • Identify and address operational issues affecting loading, dispatch, and delivery performance. Team Supervision • Supervise and allocate daily tasks to storekeepers, forklift operators, delivery drivers, and warehouse loaders / helpers. • Monitor team productivity, work quality, and adherence to established operating procedures. • Ensure the warehouse and delivery team follows safety requirements and proper product-handling practices. • Promote accountability, teamwork, and continuous improvement across warehouse and delivery activities. Health, Safety and Compliance • Maintain a clean, organized, and safe warehouse environment. • Ensure safe stacking, storage, material handling, and forklift operations in accordance with applicable safety requirements. • Ensure compliance with relevant Saudi health, safety, and operational requirements. • Identify and report workplace hazards, unsafe practices, and incidents, taking appropriate corrective action within the role's authority. Reporting and Administration • Ensure accurate and timely completion of warehouse documentation and system transactions. • Prepare and submit daily warehouse, inventory, damage, return, and delivery reports. • Escalate significant stock variances, operational issues, and safety concerns to the National Warehouse & Logistics Manager. • Maintain accurate records to support inventory control, operational monitoring, and management reporting. Key Performance Indicators (KPIs) • Branch inventory accuracy and stock reconciliation. • Zero expiry on shelf and in back-store inventory. • On-time loading, dispatch, and delivery. • Accuracy of receiving and put-away activities. • Damage and stock loss within established targets. • Warehouse cleanliness, hygiene, and safety compliance. • Timely and accurate daily reporting. • Warehouse and delivery team productivity. Key Interfaces • National Warehouse & Logistics Manager. • Branch Sales and Operations Teams. • Storekeepers, Forklift Operators, Delivery Drivers, and Warehouse Loaders / Helpers. • Other relevant internal stakeholders involved in warehouse, inventory, and delivery operations. Qualifications • Diploma or high school qualification with relevant warehouse and logistics experience. • Bachelor's degree preferred. Experience • 3–5 years of experience in warehouse operations, preferably within the FMCG or beverage industry. • Previous supervisory experience coordinating warehouse teams and daily operational activities. • Experience in inventory control, stock reconciliation, dispatch, and delivery coordination. • Experience using Warehouse Management Systems (WMS) and / or Enterprise Resource Planning (ERP) systems. Knowledge • Warehouse operations, logistics, and inventory management practices. • WMS / ERP systems and accurate transaction recording. • FIFO / FEFO stock rotation and beverage handling and storage requirements. • Warehouse safety, hygiene, and applicable Saudi HSE requirements. • Receiving, put-away, picking, loading, dispatch, and returns management. Accountability Indicators • Accurate receiving, storage, inventory control, and dispatch at the branch. • Compliance with FIFO / FEFO requirements and prevention of expired-product dispatch. • Accurate load preparation and timely delivery to retail customers. • Maintenance of a clean, safe, and compliant warehouse environment. • Control of damaged products, stock losses, and inventory variances within established targets. • Effective supervision and productivity of the warehouse and delivery team. • Accuracy and timeliness of warehouse reporting and system transactions. Other Skills and Attributes • Strong organizational and supervisory skills. • High attention to detail and accuracy. • Ability to manage, coordinate, and motivate a warehouse and delivery team. • Strong inventory control and problem-solving skills. • Effective communication and reporting skills. • Customer-focused approach to warehouse and delivery operations. • Accountability, integrity, and confidentiality. • Ability to work under pressure and manage multiple operational priorities. • Commitment to continuous learning and operational improvement. Direct Reports (if Any) • Storekeepers. • Forklift Operators. • Delivery Drivers. • Warehouse Loaders / Helpers.

Diploma or high school qualification with relevant warehouse and logistics experience. Bachelor's degree preferred.

Oversee daily inbound and outbound warehouse activities (receiving, put-away, picking, loading, dispatch). Ensure accurate receiving and verification against documentation. Maintain storage, safe stacking, and efficient space utilization. Apply FIFO/FEFO for stock rotation. Maintain warehouse hygiene, housekeeping, and safety compliance. Conduct cycle counts and stock Takes; investigate variances; report issues. Record stock movements in WMS/ERP. Monitor stock condition and proper handling of beverages. Manage damaged products and returns with proper documentation. Prepare, organize, and verify loads for dispatch; coordinate drivers for timely, accurate loads and deliveries; reconcile returns. Supervise storekeepers, forklift operators, drivers, and loaders; monitor productivity and adherence to procedures. Ensure safety and proper product handling; promote continuous improvement. Ensure accurate and timely warehouse documentation and reporting; escalate variances and safety concerns. Maintain accurate records for inventory control and management reporting.