Zonal / Area Operations Manager – CLUSTER 2

About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry; you do need to be passionate. Our promise to you: - We will respect and value your background and perspectives - We will work together with integrity - We will share our incredible pride for job, company and industry What we ask of you: - Bring passion to all that you do - Listen, move fast and think innovatively - Speak up, have ideas and share them - Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. Who we are: We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better. Join our family today. Together, we'll make travel better. Job Overview The Zonal / Area Operations Manager oversees multi-site lounge operations across 5 assigned airport cities within a designated Cluster 2 zone - Abha, Qassim, Taif, Tabuk and Arar (35 outlets across 22 regional and international airports in KSA). Based in a regional hub city, the role drives daily operations, pre-openings, commercial performance, guest satisfaction, team management, and stakeholder relations. Job Responsibilities 1. Operational Excellence & Pre-Openings • Direct daily lounge operations across 5 cities, enforcing PPG brand standards, service SOPs, and hygiene standards. • Conduct regular operational audits and quality checks across all assigned outlets. • Lead operational mobilization and pre-opening setups for new lounge locations per the Cluster 2 launch plan. 2. Financial & Commercial Management • Manage P&L performance across assigned locations, driving revenue targets and cost controls (Labor, F&B, EBITDA). • Identify local commercial growth opportunities (walk-in conversions, airline partnerships, pass programs). • Oversee supply chain, inventory par levels, and waste management. 3. Stakeholder & Compliance Leadership • Serve as PPG's primary operational liaison to Airport Authorities, airlines, and government agencies. • Maintain 100% compliance with HACCP, QSHE, local municipal laws, and safety regulations. • Supervise third-party vendors (cleaning, maintenance, security) to ensure SLA compliance. 4. Guest Experience & Team Development • Champion guest satisfaction (NPS/CSAT) and handle escalated feedback promptly. • Recruit, train, and retain talent across locations, supporting PPG's Saudization goals. • Conduct staff appraisals, performance management, and roster optimization. Key Performance Indicators (KPIs) • Financial: Zonal EBITDA achievement, Revenue targets, F&B & Labor cost variance. • Quality & Audits: Brand audit scores (≥ 90%), HACCP/Hygiene compliance. • Customer Service: Guest satisfaction (NPS/CSAT) and SLA resolution rates. • People: Staff retention rate and Saudization targets. Job Requirements • Education: Bachelor's Degree in Hospitality Management, Business Administration, or related field. Experience: • 6+ years in hospitality/F&B/airport operations management. • 3+ years in multi-unit / regional operational oversight. • Experience with lounge operations or new site pre-openings in KSA/GCC preferred. Key Skills: • Multi-site team leadership and P&L accountability. • Strong negotiation and airport stakeholder management skills. • Ability to travel between the assigned cities. • Languages: Fluency in English and Arabic (written & spoken) is required. Show more Show less

Education: Bachelor's Degree in Hospitality Management, Business Administration, or related field. Experience: 6+ years in hospitality/F&B/airport operations management. 3+ years in multi-unit / regional operational oversight. Experience with lounge operations or new site pre-openings in KSA/GCC preferred. Key Skills: Multi-site team leadership and P&L accountability. Strong negotiation and airport stakeholder management skills. Ability to travel between the assigned cities. Languages: Fluency in English and Arabic (written & spoken) is required.

1. Operational Excellence & Pre-Openings: Direct daily lounge operations across 5 cities, enforcing brand standards, service SOPs, and hygiene standards; Conduct regular operational audits and quality checks across all assigned outlets; Lead operational mobilization and pre-opening setups for new lounge locations per the Cluster 2 launch plan. 2. Financial & Commercial Management: Manage P&L performance across assigned locations, driving revenue targets and cost controls (Labor, F&B, EBITDA); Identify local commercial growth opportunities (walk-in conversions, airline partnerships, pass programs); Oversee supply chain, inventory par levels, and waste management. 3. Stakeholder & Compliance Leadership: Serve as primary operational liaison to Airport Authorities, airlines, and government agencies; Maintain 100% compliance with HACCP, QSHE, local municipal laws, and safety regulations; Supervise third-party vendors to ensure SLA compliance. 4. Guest Experience & Team Development: Champion guest satisfaction (NPS/CSAT) and handle escalated feedback promptly; Recruit, train, and retain talent across locations, supporting Saudization goals; Conduct staff appraisals, performance management, and roster optimization.