Retail Sales Representative

Job Purpose Welcome guests into the world of Alain Ducasse Chocolat Paris with genuine warmth, product knowledge, and a passion for thoughtful gifting. Create memorable personal connections, support retail sales, and reflect “Setting trends, touching lives” in every interaction. Key Responsibilities: Customer welcome & product knowledge • Greeting guests warmly, listening to their preferences and recommend chocolates and gifts suited to the occasion. • Share the Alain Ducasse brand story, product characteristics and craftsmanship with confidence and accuracy. • Build lasting guest relationships and handle queries courteously, referring complex matters to management. Sales & transactions • Work towards individual and team sales goals through natural recommendations and appropriate upselling. • Introduce seasonal collections, limited editions, and gifting solutions. • Process POS, cash, and card transactions accurately and follow cash-handling procedures. Presentation & stock • Package purchases beautifully to brand standards and check order accuracy. • Maintain clean, attractive displays, correct labels, and impeccable boutique presentation. • Support stock counts, replenishment, rotation and reporting of shortages or damage. Teamwork & events • Assist with tastings, launches, retail events and preparation of corporate gifting orders as assigned. • Share guest feedback and potential corporate enquiries with the manager. • Follow food hygiene, safety, security, and company procedures and contribute to a welcoming team environment. Key Performance Indicators (KPI’s) • Guest feedback and service standards • Sales achievement and thoughtful upselling • Transaction and order accuracy • Merchandising, stock discipline, and hygiene compliance Qualifications: High school diploma or equivalent; hospitality or retail diploma an advantage, Customer Service, Sales Techniques, Food Safety, or Food Hygiene certifications. Years of Experience: • Minimum 1–2 years of retail sales experience, ideally in luxury goods, chocolate, or gourmet food. Nature of Experience: • Experience in customer service, product recommendations, upselling, POS transactions, cash handling, product presentation, and stock replenishment. Language Skills: • Fluent English; Arabic an advantage. Show more Show less