Senior Scrum Master / IT Project Manager

Role Overview We are seeking an experienced Senior Scrum Master / IT Project Manager with a strong background in software development, Agile delivery, and end-to-end software project management. The candidate will be responsible for managing Change Requests (CRs), coordinating cross-functional technical teams, monitoring development progress, overseeing testing activities, and ensuring timely, high-quality software delivery. Key Responsibilities • End-to-End Delivery Management: Manage the full software delivery lifecycle, from requirements analysis and planning through development, testing, UAT, deployment, and production release. • Change Request Management: Manage multiple CRs simultaneously, including prioritization, scheduling, dependencies, delivery tracking, and closure. • Agile & Scrum Management: Lead sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. • Development Monitoring: Closely monitor software development progress, identify bottlenecks, and ensure delivery against agreed timelines. • Testing & Quality Assurance: Coordinate SIT, UAT, defect resolution, regression testing, and release readiness with QA and development teams. • Stakeholder Management: Coordinate with product managers, business analysts, developers, QA, operations, and business owners to ensure delivery alignment. • Risk & Issue Management: Proactively identify delivery risks, technical dependencies, and blockers, ensuring timely escalation and resolution. • Reporting & Governance: Maintain delivery dashboards, sprint performance reports, CR status tracking, and management-level progress updates. Data analytics and excel extensive usage. • Release Management: Coordinate deployment planning, production readiness, go-live activities, and post-release stabilization. Required Qualifications & Experience • 6–10 years of experience in IT project management, Scrum Master roles, or software delivery management. • Proven experience managing software development projects and technical delivery teams. • Strong understanding of the Software Development Life Cycle (SDLC), including development, testing, integration, deployment, and production support. • Hands-on experience with Agile/Scrum methodologies. • Experience managing large volumes of Change Requests across multiple products and development teams. • Strong knowledge of SIT, UAT, defect management, release management, and delivery quality controls. • Proven ability to manage multiple stakeholders, competing priorities, and complex technical dependencies. • Strong analytical, problem-solving, communication, and executive reporting skills. Preferred Qualifications • Previous experience as a Software Developer, Technical Lead, or Technical Project Manager is highly preferred. • Experience working on large-scale government digital platforms or enterprise software solutions. • Scrum Master certification (PSM/CSM) or PMP certification. Ideal Candidate Profile A hands-on, technically experienced delivery leader, rather than a purely administrative Scrum Master, capable of challenging development estimates, tracking technical progress, resolving delivery bottlenecks, and driving multiple CRs from initiation to successful production deployment. Show more Show less

6–10 years of experience in IT project management, Scrum Master roles, or software delivery management. Proven experience managing software development projects and technical delivery teams. Strong understanding of the Software Development Life Cycle (SDLC), including development, testing, integration, deployment, and production support. Hands-on experience with Agile/Scrum methodologies. Experience managing large volumes of Change Requests across multiple products and development teams. Strong knowledge of SIT, UAT, defect management, release management, and delivery quality controls. Proven ability to manage multiple stakeholders, competing priorities, and complex technical dependencies. Strong analytical, problem-solving, communication, and executive reporting skills.

End-to-End Delivery Management: Manage the full software delivery lifecycle, from requirements analysis and planning through development, testing, UAT, deployment, and production release. Change Request Management: Manage multiple CRs simultaneously, including prioritization, scheduling, dependencies, delivery tracking, and closure. Agile & Scrum Management: Lead sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. Development Monitoring: Closely monitor software development progress, identify bottlenecks, and ensure delivery against agreed timelines. Testing & Quality Assurance: Coordinate SIT, UAT, defect resolution, regression testing, and release readiness with QA and development teams. Stakeholder Management: Coordinate with product managers, business analysts, developers, QA, operations, and business owners to ensure delivery alignment. Risk & Issue Management: Proactively identify delivery risks, technical dependencies, and blockers, ensuring timely escalation and resolution. Reporting & Governance: Maintain delivery dashboards, sprint performance reports, CR status tracking, and management-level progress updates. Data analytics and excel extensive usage. Release Management: Coordinate deployment planning, production readiness, go-live activities, and post-release stabilization.