Customer Support Intern (TechOps)

About the Job As a Customer Support Intern at Lean, you will be at the forefront of investigating real client issues from day one as they integrate and use our financial APIs. You’ll join a small, collaborative team where your technical expertise and proactive mindset will directly impact both our clients’ success and our internal operations. Support at Lean is expanding into TechOps: proactive monitoring that catches problems before clients notice them. Senior engineers on the team lead that work. You'll work alongside them, learn how our monitoring and alerting is built, and if you show the technical depth, take on a scoped piece of extending it. About Lean Lean is the leading financial infrastructure provider in the Middle East. We power some of the region’s largest companies with APIs that enable payments, account verification, financial data access, and other critical financial infrastructure. What started as the region’s pioneering Open Banking platform and quickly became the de facto leader in account aggregation and payment initiation in the region is now becoming something bigger: a multi-product infrastructure company powering payments, data, and lending across MENA. We’ve processed billions of dollars in transactions. We’re trusted by 350+ clients - from Tabby and Tas’heel to Hungerstation - and backed by General Catalyst, Sequoia, and Shorooq. Our $67.5M Series B was just the beginning. We’re expanding into new markets, opening offices, acquiring businesses, and building capabilities that didn’t exist here before. Responsibilities • Respond to client issues via Plain, Slack, MS Teams, and email, and join client calls alongside senior team members • Investigate and triage API and product issues using Elasticsearch, SQL, Postman, and our internal admin panels, and resolve the ones within your scope • Escalate bugs and feature requests to engineering and product with enough context that nobody has to ask a follow-up question • Turn every recurring issue you solve into documentation: FAQs, runbooks, or client-facing guides • Shadow incident response and on-call rotations to learn how we handle production issues • Run basic QA testing during triage to confirm whether an issue is a bug, a configuration problem, or client-side • Work with senior support engineers on proactive monitoring, and take on a scoped improvement to our alerting or dashboards if you show the depth for it • Provide feedback that helps tune our AI support agent, enabling it to take on the easier tickets and freeing you up to focus on the more complex issues • Flag gaps in our support processes and tools, and propose fixes What we're looking for • Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, or a related field • Hands-on experience calling APIs, ideally with Postman • Basic SQL: you can write SELECT queries with filtering, JOINs, and aggregation on your own • Able to read logs and follow code in at least one programming language • Fluent or native Arabic speaker • A working understanding of how client-server systems and authentication (e.g. OAuth) work • Evidence you've debugged something on your own initiative: a side project, a hackathon, a broken setup you fixed and can explain • Clear technical writing. You can explain a problem and its fix to someone who wasn't in the room • Ownership. You stay on an issue until it's resolved, not just until it's handed off • Interest in fintech, payments, or open banking Show more Show less