Operations Manager

Company Description Insoul انسول specializes in producing and selling stuffed donuts alongside a variety of cold and hot coffee beverages. The company began as a food truck in 2021, offering a limited selection of donut varieties and a single coffee option. Driven by strong customer demand and positive feedback, Insoul انسول opened its first store in 2022 and a second store in 2024. The brand continues to grow, with plans for additional locations and an expanding product range. Team members join a dynamic, customer-focused environment with opportunities to contribute to the company’s ongoing expansion. Role Description The Operations Manager is a full-time, on-site role based in Jeddah, responsible for overseeing daily store operations and ensuring consistent product quality and service standards across locations. This role includes supervising staff, managing schedules, coordinating inventory and supplies, and maintaining food safety and hygiene procedures. The Operations Manager will monitor performance metrics, optimize workflows, and implement operational policies to support efficiency and profitability. In addition, the role involves supporting training, handling escalated customer issues, and collaborating with leadership on store openings and process improvements. Qualifications • Experience in operations management or store management within food and beverage or retail environments. • Strong skills in team leadership, staff supervision, and workforce scheduling. • Ability to manage inventory, coordinate supply chain activities, and maintain cost controls. • Knowledge of food safety standards, hygiene practices, and quality assurance procedures. • Competence in planning, organizing daily tasks, and optimizing operational processes. • Effective communication skills with the ability to interact with customers, suppliers, and team members. • Proficiency with basic business software and point-of-sale systems. • Ability to work on-site in Jeddah and adapt to a fast-paced, customer-focused environment. • Previous experience in a café, bakery, or quick-service restaurant is an advantage. • Relevant diploma or degree in business, hospitality, or a related field is preferred. المسمى الوظيفي: مدير العمليات (Operations Manager) الموقع: مكة المكرمة، المملكة العربية السعودية نوع الدوام: دوام كامل سنوات الخبرة: لا تقل عن 10 سنوات في إدارة وتشغيل الكافيهات أو المطاعم، مع خبرة مثبتة في تطوير العلامات التجارية وإدارة الفروع. نبذة عن الوظيفة نبحث عن مدير عمليات محترف يمتلك خبرة واسعة في إدارة وتشغيل الكافيهات، يكون مسؤولاً عن الإشراف على جميع العمليات التشغيلية، وتحسين الأداء، وتطوير الأنظمة والإجراءات التشغيلية، وضمان تحقيق أعلى مستويات الجودة والكفاءة والربحية. كما سيكون مسؤولاً عن إعداد وتطوير نظام الامتياز التجاري (Franchise) للعلامة التجارية، بما يشمل إعداد الأدلة التشغيلية (SOPs)، وسياسات التشغيل، ومعايير الجودة، وخطط التوسع. المهام والمسؤوليات * الإشراف على جميع العمليات التشغيلية لفروع الكافيه وضمان سير العمل بكفاءة. * تطوير وتحسين الأنظمة والإجراءات التشغيلية وتطبيق أفضل الممارسات. * إعداد وتوثيق الأدلة التشغيلية (SOPs) لجميع أقسام العمل. * إعداد وتطوير ملف الامتياز &#x

Experience in operations management or store management within food and beverage or retail environments. Strong skills in team leadership, staff supervision, and workforce scheduling. Ability to manage inventory, coordinate supply chain activities, and maintain cost controls. Knowledge of food safety standards, hygiene practices, and quality assurance procedures. Competence in planning, organizing daily tasks, and optimizing operational processes. Effective communication skills with the ability to interact with customers, suppliers, and team members. Proficiency with basic business software and point-of-sale systems. Ability to work on-site in Jeddah and adapt to a fast-paced, customer-focused environment. Previous experience in a café, bakery, or quick-service restaurant is an advantage. Relevant diploma or degree in business, hospitality, or a related field is preferred.

Oversee daily store operations and ensure consistent product quality and service standards across locations. Supervise staff, manage schedules, coordinate inventory and supplies, and maintain food safety and hygiene procedures. Monitor performance metrics, optimize workflows, and implement operational policies to support efficiency and profitability. Support training, handle escalated customer issues, and collaborate with leadership on store openings and process improvements. Develop and improve operational systems and procedures; document SOPs for all departments. Prepare and develop franchise documentation including SOPs, operating policies, quality standards, and expansion plans.