Senior Business Analyst

We are working with a leading UAE bank looking to appoint a Senior Digital Business Analyst to support the continued growth and optimisation of its digital banking capabilities. The successful candidate will play a key role in analysing customer behaviour, digital product performance and channel effectiveness, translating data-driven insights into actionable business improvements. Key Responsibilities: • Analyse digital banking performance, customer behaviour and channel usage to identify opportunities for improvement. • Monitor digital KPIs, customer engagement, adoption and conversion rates. • Identify opportunities to optimise digital customer journeys and enhance the overall customer experience. • Collaborate with Digital Product, Technology, Analytics and Business teams to deliver improvements. • Support digital initiatives through performance reporting, actionable insights and continuous optimisation. • Drive improvements in digital channel effectiveness and operational efficiency. Ideal Candidate: • Experience within Digital Banking, Digital Channels, Business Analysis or Digital Product Analytics. • Strong analytical skills with the ability to translate data into meaningful business recommendations. • Exceptional understanding of retail banking products, digital customer journeys and channel performance. • Experience working with cross-functional product, business and technology teams. • Strong stakeholder management and communication skills. • Previous banking or financial services experience is highly preferred. If you have a strong background in digital banking analytics, performance optimisation or digital business analysis, please reach out directly or apply to learn more. Show more Show less