Director, Client Experience & Relationship Management - Qatarization

We are seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives. The successful candidate will be responsible for leading a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. This role is ideal for professionals with experience in customer experience, private banking, key account management, client services, relationship management, service excellence, or high-touch B2B environments. Ideal Candidate Profile • Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field. • Master's degree preferred. • Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management. • Proven leadership experience managing customer-facing teams. • Strong track record of managing strategic client portfolios and high-value accounts. • Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence. • Experience managing complex client escalations and resolving high-impact issues. • Excellent communication, stakeholder management, and leadership skills. Preferred Industry Backgrounds • Government Service Centers • Private Banking & Wealth Management • Aviation • Hospitality • Telecommunications • Customer Experience Functions • Key Account Management • B2B Service Organizations • Client Services & Customer Excellence • International Organizations Show more Show less

Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field. Master's degree preferred. Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management. Proven leadership experience managing customer-facing teams. Strong track record of managing strategic client portfolios and high-value accounts. Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence. Experience managing complex client escalations and resolving high-impact issues. Excellent communication, stakeholder management, and leadership skills.

Lead a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. Drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives. Manage strategic client portfolios and high-value accounts, ensure service excellence, and oversee customer-facing operations in a private banking / high-touch B2B environment.