Tele-Sales agents

Role Summary The Tele Sales Agent manages the company's long-tail of small customers across Makkah and Madina through phone-based selling. This role is responsible for generating, converting, and retaining a high volume of small accounts efficiently, using outbound and inbound calls as the primary sales channel. Key Responsibilities • Manage a high-volume portfolio of small customer accounts via phone, without the need for regular in-person visits. • Make outbound calls to prospective small customers to introduce products/services and generate new orders. • Handle inbound inquiries from small customers, converting them into confirmed sales. • Process orders accurately and coordinate with operations to ensure timely delivery. • Follow up regularly with existing small accounts to encourage repeat orders and prevent churn. • Maintain up-to-date, accurate records of calls, orders, and customer information in the CRM system. • Meet daily/weekly call volume, conversion, and revenue targets. • Escalate larger or higher-potential accounts to the Account Manager team when appropriate. • Handle basic customer service queries and complaints, resolving or escalating as needed. • Support promotional campaigns and outbound sales pushes for small-account segments. Qualifications & Experience • Prior experience in tele sales, call center sales, or customer service is preferred. • Strong phone communication, persuasion, and objection-handling skills. • Comfortable with high call volumes and target-driven work. • Basic computer literacy and comfort using CRM/order systems. • Fluent Arabic; basic English is a plus. • High school diploma or equivalent; a diploma/degree in a related field is a plus. Key Performance Indicators (KPIs) • Number of calls made and conversion rate. • Revenue generated from small accounts. • Customer retention/repeat order rate among the long-tail base. CRM data accuracy and timelines Show more Show less

Manage a high-volume portfolio of small customer accounts via phone, without the need for regular in-person visits. Make outbound calls to prospective small customers to introduce products/services and generate new orders. Handle inbound inquiries from small customers, converting them into confirmed sales. Process orders accurately and coordinate with operations to ensure timely delivery. Follow up regularly with existing small accounts to encourage repeat orders and prevent churn. Maintain up-to-date, accurate records of calls, orders, and customer information in the CRM system. Meet daily/weekly call volume, conversion, and revenue targets. Escalate larger or higher-potential accounts to the Account Manager team when appropriate. Handle basic customer service queries and complaints, resolving or escalating as needed. Support promotional campaigns and outbound sales pushes for small-account segments.