Exception Handler

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. • Exception parcel handling: Guide on-site identification, registration and handling of damaged, short-delivery, excess, mis-sorted, no-label and information-inconsistent abnormal parcels; follow up on processing progress to ensure timely closure. • Cargo quality monitoring: Regularly inspect mis-sort rate, damage rate and loss rate during sorting, analyze causes and propose improvement measures. • Exception prevention and improvement: Identify recurring issues, drive process optimization, and establish exception-handling standards and SOPs to reduce repetitive exceptions. • On-site support: Provide exception-handling guidance to field operators and supervise handling of major or urgent exceptions to ensure timely cargo flow. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer. Show more Show less

Exception handling-focused duties include: on-site identification, registration and handling of damaged, short-delivery, excess, mis-sorted, no-label and information-inconsistent abnormal parcels; follow up on processing progress to ensure timely closure. Cargo quality monitoring: regularly inspect mis-sort rate, damage rate and loss rate during sorting, analyze causes and propose improvement measures. Exception prevention and improvement: identify recurring issues, drive process optimization, and establish exception-handling standards and SOPs to reduce repetitive exceptions. On-site support: provide exception-handling guidance to field operators and supervise handling of major or urgent exceptions to ensure timely cargo flow.