Information Technology Manager - Kuwait

Job Purpose: Responsible for the organization's day-to-day IT operations, systems, and infrastructure, while leading the Group's digital transformation agenda, branch-level IT governance, data governance, and overall business continuity management. Responsibilities / Day-to-Day: • ERP system and enhancements • Helpdesk and enhancements • Hardware and onboarding • Sizing of back-end infrastructure and hosting • Website management • CRM • Physical security (access control) • Cybersecurity framework and best practices Branch IT Governance: • Establish and manage IT representation in every branch, either through dedicated resources or nominated IT coordinators • Standardize IT infrastructure, systems, hardware, software, policies, and cybersecurity controls across all branches • Define clear reporting lines, responsibilities, and escalation paths between branch IT representatives and Group IT • Ensure reliable and secure branch connectivity to Group systems, including internet redundancy, VPN, and remote access • Maintain centralized visibility of branch IT assets, licenses, vendors, contracts, incidents, and operating costs • Conduct periodic branch IT health checks, risk assessments, and compliance reviews • Manage IT requirements for opening, expanding, relocating, or closing branches • Consolidate branch requirements into the Group IT roadmap, budget, and procurement plan • Track branch IT service levels and provide consolidated performance and risk reporting to management • Ensure each branch has appropriate backup and disaster-recovery arrangements, aligned with the Group Business Continuity Plan Data Governance: • Data Protection — establish and enforce policies and controls to safeguard organizational and personal data • Master Data Management — ensure consistency, accuracy, and governance of core data across systems • Data Migration — oversee migration efforts as needed (e.g., system upgrades, new platform rollouts, branch consolidations) • Data Archiving — define and maintain archiving policies and retention practices in line with compliance requirements Business Continuity (Group-wide): • Own overall Business Continuity Management for the organization, including developing, testing, and maintaining the Group's business continuity plan, and coordinating cross-functional readiness for major disruptions — branch-level BC/DR arrangements roll up into this Group-wide plan Long-Term / Digital Transformation Initiative: • Revamp and improve: • Reimbursement process • Air travel and ticketing • CRM — shift to a true customer relationship management platform • Enable AI where applicable • Act as single point of contact (SPOC) for ongoing internal digital transformation. • Standardize and enhance existing workflows • Streamline the PR/PO approval cycle, including implementing an authority matrix • Generate accurate, real-time statistics for each leader on their respective division/unit • Digitize and develop structured processes for currently paper-based approval cycles Qualifications: • Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (required) • Master's degree in a relevant discipline (preferred) • Relevant professional certifications preferred, such as: • PMP (Project Management Professional) • ITIL (IT Infrastructure Library) • CISSP / CISM (for cybersecurity governance) • COBIT or TOGAF (for IT governance/enterprise architecture) • Certifications in Business Continuity Management (e.g., CBCP) an advantage Experience: • Minimum 10–12 years of progressive IT experience, including at least 5 years in a senior leadership or Head of IT capacity • Proven experience managing IT operations across multiple branches/locations, ideally within a multi-country or group structure • Demonstrated experience leading digital transformation initiatives, ERP systems, and CRM platforms • Experience overseeing cybersecurity frameworks, data governance, and business continuity planning • Experience managing budgets, vendor relationships, and cross-functional stakeholders Show more Show less