Store Manager - Etoile La Boutique

As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brands spirit within the dynamic environment instore. Key Responsibilities: Sales Achievement • Conduct sales analysis, follow up on market trends and monitor the competition’s activity • Propose ways to improve the business: store merchandizing, opening hours, product mix • Produce quantitative and qualitative sales report • Be present on the shop floor to generate sales and handle VIP customers Customer Service • Identify customer potential needs and use initiatives to meet those needs • Ensure consistency in customer service delivered and handle all complaints • Ensure building, maintaining and using the customer database Stock Management • Enter all received goods and ensure stock control and proper record of all stock movements • Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action • Prepare for the inventory General Operations • Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly • Follow up on different issues with Mall Management such as mall promotions, permits, and security • Monitor customer movement into the shop and detect any theft or violation • Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability • Check sales figures, assist in pricing adjustments • Organize shop layout, merchandise and display items effectively on shelves • Decorate and animate window displays as per the brand standards and guidelines • Conduct regular checks on the organization and cleanliness of the stockroom and shelves • Ensure staff compliance and proper implementation of procedures • Ensure smooth and effective running of daily activities Merchandising • Maintain high standards of Visual Merchandising housekeeping in terms of cleanness, display, lighting and stock rotation • Implement all merchandising as per the brand’s visual merchandising guidelines • Conduct daily walkthroughs to check presentation standards People Management • Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff • Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain • Manage, engage and delegate the responsibilities of the team reporting to him/her • Conduct the appraisal and assessment of own team members • Responsible for coaching and training own team members Communication with different departments • Reconcile daily reports with Accounting Department • Ascertain proper labeling and receipt of shipments with PSAS Department • Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department Communication with Retail Manager • Prepare, discuss and set staff monthly objectives • Supervise stock transfers and present monthly feedback on product movement • Discuss staff-related issues such as annual leave, confirmations and ensure proper adherence to policies in practice • Assist in the Development of a succession plan for the Boutique and report on staff performance and progress • Provide relevant reports on periodic sales and stock movements to assist in buying/buying reviews if necessary Your Profile: • Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury evening wear and dresses. • Strong leadership, business acumen, and passion for delivering world class customer experiences. • Deep understanding of CRM, luxury clientele and evolving luxury retail trends. • Excellent communication, people management, and problem-solving skills. Show more Show less

Key Responsibilities: Sales Achievement - Conduct sales analysis, follow up on market trends and monitor the competition’s activity; Propose ways to improve the business: store merchandizing, opening hours, product mix; Produce quantitative and qualitative sales report; Be present on the shop floor to generate sales and handle VIP customers. Customer Service - Identify customer potential needs and use initiatives to meet those needs; Ensure consistency in customer service delivered and handle all complaints; Ensure building, maintaining and using the customer database. Stock Management - Enter all received goods and ensure stock control and proper record of all stock movements; Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action; Prepare for the inventory. General Operations - Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly; Follow up on different issues with Mall Management such as mall promotions, permits, and security; Monitor customer movement into the shop and detect any theft or violation; Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability; Check sales figures, assist in pricing adjustments; Organize shop layout, merchandise and display items effectively on shelves; Decorate and animate window displays as per the brand standards and guidelines; Conduct regular checks on the organization and cleanliness of the stockroom and shelves; Ensure staff compliance and proper implementation of procedures; Ensure smooth and effective running of daily activities. Merchandising - Maintain high standards of Visual Merchandising housekeeping in terms of cleanness, display, lighting and stock rotation; Implement all merchandising as per the brand’s visual merchandising guidelines; Conduct daily walkthroughs to check presentation standards. People Management - Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff; Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain; Manage, engage and delegate the responsibilities of the team reporting to him/her; Conduct the appraisal and assessment of own team members; Responsible for coaching and training own team members. Communication with different departments - Reconcile daily reports with Accounting Department; Ascertain proper labeling and receipt of shipments with PSAS Department; Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department. Communication with Retail Manager - Prepare, discuss and set staff monthly objectives; Supervise stock transfers and present monthly feedback on product movement; Discuss staff-related issues such as annual leave, confirmations and ensure proper adherence to policies in practice; Assist in the Development of a succession plan for the Boutique and report on staff performance and progress; Provide relevant reports on periodic sales and stock movements to assist in buying/buying reviews if necessary.