Service Delivery Manager (Cards & Payments)

We have an Immediate Job opportunity for Service Delivery Manager (Cards & Payments) position. Job Role: Service Delivery Manager (Cards & Payments) Job Location: Riyadh, KSA Experience : 10 to 20 Years Notice Period: Immediate to 30 days About Company: At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn communit Diversity, Equity, and Inclusion: Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected. Job Description: Manage end-to-end service delivery for Cards & Payments applications and platforms. Act as the primary point of contact for clients, business stakeholders, and technology teams. Ensure adherence to SLAs, KPIs, service governance, and operational excellence. Lead incident, problem, and change management activities for critical payment systems. Monitor production environments and ensure high availability of payment services. Coordinate with application support, infrastructure, vendor, and business teams to resolve issues. Conduct service review meetings and present performance reports to stakeholders. Drive continuous service improvement initiatives and process optimization. Manage regulatory, compliance, and audit requirements related to payment operations. Support project transitions, releases, upgrades, and production deployments. Required Skills: 8+ years of experience in IT Service Delivery, Production Support, or Application Management. Strong knowledge of Cards & Payments systems, including: Card Issuing & Acquiring Visa, Mastercard and other payment schemes Payment Switches ATM/POS Transaction Processing Reconciliation & Settlement Chargebacks & Dispute Management ISO 8583 Messaging Experience with payment platforms such as Postilion, BASE24, SmartVista, PRIME, Way4, or similar solutions. Strong understanding of ITIL processes (Incident, Problem, Change, Release Management). Fluent spoken and written Arabic. Qualifications: Bachelor’s or Master’s degree in computer science, Information Systems, or related field Show more Show less

8+ years of experience in IT Service Delivery, Production Support, or Application Management.

Manage end-to-end service delivery for Cards & Payments applications and platforms. Act as the primary point of contact for clients, business stakeholders, and technology teams. Ensure adherence to SLAs, KPIs, service governance, and operational excellence. Lead incident, problem, and change management activities for critical payment systems. Monitor production environments and ensure high availability of payment services. Coordinate with application support, infrastructure, vendor, and business teams to resolve issues. Conduct service review meetings and present performance reports to stakeholders. Drive continuous service improvement initiatives and process optimization. Manage regulatory, compliance, and audit requirements related to payment operations. Support project transitions, releases, upgrades, and production deployments.