General Manager – Signage & Fabrication

The General Manager will be responsible for the overall management, commercial performance, and operational effectiveness of the business, with full accountability for P&L, business growth, team performance, project delivery, and customer satisfaction. The role requires a hands-on business leader with relevant experience in signage, printing, fabrication, advertising production, or a related project-based environment. The General Manager will oversee the complete business cycle—from sales and client requirements through costing, production/fabrication, installation, delivery, and project completion—while ensuring profitability, quality, and operational efficiency. Key Responsibilities: • Lead the overall business and take responsibility for commercial, operational, production, and financial performance. • Own and manage the P&L, including revenue, gross margins, operating expenses, budgets, cash flow considerations, and overall profitability. • Develop and implement business plans, budgets, and growth strategies in line with management objectives. • Drive revenue growth by supporting business development, strengthening key client relationships, and identifying new market opportunities. • Lead and manage the overall team across sales, design, production/fabrication, project execution, installation, and support functions. • Establish clear departmental objectives, KPIs, responsibilities, and performance expectations. • Oversee projects from initial client enquiry and estimation through design, costing, material planning, production/fabrication, installation, delivery, and final handover. • Review quotations, project costing, pricing, margins, and commercial terms to ensure projects achieve required profitability. • Ensure client requirements, specifications, drawings, materials, quantities, timelines, and installation requirements are properly understood before execution. • Oversee workshop operations and ensure effective utilization of manpower, machinery, materials, equipment, and production capacity. • Monitor project progress, quality, costs, deadlines, and client commitments and intervene where necessary to resolve issues. • Maintain strong relationships with key clients and participate in important commercial, technical, and project discussions. • Conduct client and site visits when required to understand requirements, review implementation, and resolve project-related matters. • Oversee procurement and inventory requirements and maintain effective relationships with suppliers, subcontractors, installers, and other service providers. • Monitor material consumption, wastage, productivity, rework, and operational costs and implement measures to improve efficiency and margins. • Ensure appropriate maintenance and utilization of workshop machinery and production equipment. • Drive continuous improvement across production processes, workflows, quality standards, turnaround times, and cost control. • Identify operational, commercial, and financial risks and take timely corrective action. • Ensure appropriate quality, health, safety, and housekeeping standards across workshop and project sites. • Provide regular business performance reports to the owners/senior management, covering sales, pipeline, revenue, profitability, project performance, operational issues, and key priorities. Qualifications & Experience: • Bachelor’s degree in Business Administration, Engineering, Operations Management, Production, or a related discipline is preferred. • Proven experience in a General Manager, Business Unit Manager, Operations Manager, Commercial & Operations Manager, or similar senior leadership role. • Relevant industry experience within signage, fabrication, digital/large-format printing, advertising production, branding, exhibition/display production, or a closely related sector. • Proven experience managing P&L, budgets, revenue, costs, margins, and overall business performance. • Strong understanding of project-based production environments covering costing, materials, production/fabrication, finishing, installation, and delivery. • Demonstrated experience leading multidisciplinary teams and managing overall business operations. • Strong commercial orientation with the ability to balance sales growth, operational delivery, customer satisfaction, and profitability. • Experience managing multiple projects with different specifications, budgets, and deadlines. • Strong leadership, negotiation, decision-making, and problem-solving capabilities. • Strong client-facing and stakeholder-management skills. • Good knowledge of the Kuwait market and an established local network would be advantageous. Show more Show less

Lead the overall business and take responsibility for commercial, operational, production, and financial performance. Own and manage the P&L, including revenue, gross margins, operating expenses, budgets, cash flow considerations, and overall profitability. Develop and implement business plans, budgets, and growth strategies in line with management objectives. Drive revenue growth by supporting business development, strengthening key client relationships, and identifying new market opportunities. Lead and manage the overall team across sales, design, production/fabrication, project execution, installation, and support functions. Establish clear departmental objectives, KPIs, responsibilities, and performance expectations. Oversee projects from initial client enquiry and estimation through design, costing, material planning, production/fabrication, installation, delivery, and final handover. Review quotations, project costing, pricing, margins, and commercial terms to ensure projects achieve required profitability. Ensure client requirements, specifications, drawings, materials, quantities, timelines, and installation requirements are properly understood before execution. Oversee workshop operations and ensure effective utilization of manpower, machinery, materials, equipment, and production capacity. Monitor project progress, quality, costs, deadlines, and client commitments and intervene where necessary to resolve issues. Maintain strong relationships with key clients and participate in important commercial, technical, and project discussions. Conduct client and site visits when required to understand requirements, review implementation, and resolve project-related matters. Oversee procurement and inventory requirements and maintain effective relationships with suppliers, subcontractors, installers, and other service providers. Monitor material consumption, wastage, productivity, rework, and operational costs and implement measures to improve efficiency and margins. Ensure appropriate maintenance and utilization of workshop machinery and production equipment. Drive continuous improvement across production processes, workflows, quality standards, turnaround times, and cost control. Identify operational, commercial, and financial risks and take timely corrective action. Ensure appropriate quality, health, safety, and housekeeping standards across workshop and project sites. Provide regular business performance reports to the owners/senior management, covering sales, pipeline, revenue, profitability, project performance, operational issues, and key priorities.