Customer Support Specialist (Supply Chain)

Job Description At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Position Overview: Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. The role is based primarily in Riyadh, Saudi Arabia, with Jeddah, Saudi Arabia also considered as a secondary location. The selected candidate will serve as a Customer Program Manager supporting customers across the Middle East and Africa regions. Position Responsibilities: • Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. • Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. • Responsible for customer account health and providing world class customer support. • Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. • Develops, prepares and delivers presentations to customers and internal organizations. • Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. • Uses multiple Boeing systems in a fast-paced environment. • Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. • Responds to customer inquiries and facilitates delivery problem resolution. • Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. • Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. • Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. • Monitors and shares key performance metrics with customers and internal partners • Interfaces with customers and internal Boeing resources. This position requires for minimal travel domestically and internationally Basic Qualifications (Required Skills/Experience): • 4+ Year experience working in a supply chain focused role. • Experience developing presentations for and presenting to executive leadership • Strong communication and problem-solving skills • Ability for minimal travel domestically and internationally Preferred Qualifications (Desired Skills/Experience): • 1+ Year experience in the Aerospace industry • SAP knowledge • Engineering / Technical experience • Account management, customer support experience • Ability to work and collaborate cross functionally across multiple organizations • Eager to learn and grow Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Employer is not willing to sponsor applicants for employment visa status This requisition is for an international, locally hired position in Dharan, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Saudi Arabia law. Employment is subject to the candidate's ability to satisfy all Saudi Arabia labor and immigration formalities. Applications for this position will be accepted until Oct. 15, 2026 Export Control Requirements: This is not an Export Control position. Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (Saudi Arabia) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. Show more Show less

4+ Year experience working in a supply chain focused role. Experience developing presentations for and presenting to executive leadership. Strong communication and problem-solving skills. Ability for minimal travel domestically and internationally.

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Uses multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners. Interfaces with customers and internal Boeing resources.