Call Centre Agent/Customer Service Representative

• Job Title – Call Centre Agent/Customer Service Representative • Type - Outsourced • Contract Duration- 6 Months Extendable -Immediate Joiners Only • Work Location – Dubai • Salary – AED 5000 • Working days & timings – 5-day work and standard hours • Mandatory details/Skills –Customer Service, Calls, Problem-solving Job description: • Assist customers with inquiries, complaints, and requests through chat, calls and emails. • Handle inbound and/or outbound calls in a professional and courteous manner. • Ensure high-quality service delivery while meeting defined performance metrics. • Troubleshoot basic technical issues related to the application. • Previous customer service or call center experience is a must. Show more Show less

Previous customer service or call center experience is a must.

Assist customers with inquiries, complaints, and requests through chat, calls and emails. Handle inbound and/or outbound calls in a professional and courteous manner. Ensure high-quality service delivery while meeting defined performance metrics. Troubleshoot basic technical issues related to the application.