Customer Service Manager DXB Customer Service Manager DXB

The sky’s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today. Tasks • Central contact person within customer service for all issues of daily operational business of high complexity and escalation • Manage the customer relationship at operational level and ensure its ongoing development • Monitor costs and revenue on the relevant customer contract independently. • Analyze profitability and ensure invoicing in line with customer contract • Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility • Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System • Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs • Assume key user functionality for projects, processes and interfaces; Assist and instruct employees • Develop and implement customer-specific special processes • Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information • Work in and with various IT systems, such as SAP, MAX-LRU, LHT developed CRM tool Benefits • Medical Insurance • Development programs / Training options • Flight privileges Requirements • University or technical college degree preferably with aviation background • 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft • Experience of working in a multinational company • Knowledge of economic principles and contexts • Fluent in English, Arabic and/or German desirable • Very high service and customer orientation, sociable • Good computer skills (MS-Office, SAP R / 3) • Ability to work within teams • Ability to guide employees • Creativity / innovative thinking • High degree of flexibility • Independent and systematic working within a rapidly changing environment • Responsibility and self-initiative • Openness for professional development • Ability to handle stress • Willing to travel Show more Show less